PCC Junior Manager

Halodoc; Jakarta Selatan; Vor Ort; IDR 334.800.000 - 669.600.000; Vollzeit

Zusammenfassung

Halodoc is seeking a senior leader to oversee Membership & Onboarding operations, including policy setup, member enrolment, data management, and card personalization, ensuring accuracy and SLA attainment. You will monitor performance, governance, and risk, coordinating with Claims, Provider, Customer Service and other teams to secure smooth operations.

The role requires 5+ years in health/insurance ops, strong Excel and data skills, and excellent English communication.

Qualifikationen

• Bachelor’s degree required in a related field.
• Minimum 5 years in Insurance/Health Insurance/TPA or related operations.
• Experience in Membership, Policy Administration, Client Onboarding, or Insurance Operations.
• Experience in Underwriting or TPA operations preferred.
• Experience leading or supervising a team with good people management skills.
• Fluent in English, both written and verbal.
• Strong understanding of health insurance and/or TPA operations.
• Attention to detail in handling high-volume data.
• Advanced Excel skills: data validation, reconciliation, lookups, pivots, data analysis.
• Strong analytical, problem-solving, and stakeholder management skills.

Aufgaben

• Lead and oversee Membership & Onboarding operations, including policy setup, member enrolment, data management, and card personalization, ensuring accuracy and SLA achievement.
• Monitor team performance and operational activities, including productivity, workload, service standards, and reports; provide timely actions or recommendations.
• Maintain governance and compliance by adhering to policies, SOPs, standards, and controls; identify and manage operational risks.
• Coordinate with internal and external stakeholders to ensure effective issue resolution and business continuity.
• Drive operations improvement through identifying gaps and leading projects to improve efficiency and service quality.

Kenntnisse

People management

Operational governance

Stakeholder management

Data analysis

Policy administration

English fluency

Ausbildung

Bachelor's degree

Tools

Excel

Jobbeschreibung

1. Lead and oversee Membership & Onboarding operations, including policy setup, member enrolment, membership datamanagement, and card personalization, ensuring accuracy, SLA achievement, and smooth service delivery.

2. Monitor team performance and operational activities, including productivity, workload, service standards, and operational reports,and provide timely actions or recommendations to management.

3. Ensure operational governance and compliance by maintaining adherence to company policies, SOPs, service standards, andinternal controls, while identifying and managing operational risks.

4. Coordinate with internal and external stakeholders, including Claims, Provider, Customer Service, KAM, and clients, to ensureeffective issue resolution, operational alignment, and business continuity.

5. Involved operation improvement process, and project initiatives by identifying process gaps, and actively participating in orleading projects to improve operational efficiency, service quality, and business processes.

Requirements:

1. Bachelor's degree (S1)

2. Minimum 5 years of experience in Insurance, Health Insurance, TPA, or related insurance/healthcare operations.

3. Experience in Membership, Policy Administration, Client Onboarding, Implementation, or Insurance Operations.

4. Previous experience in Underwriting or TPA operations is preferred

5. Experience in leading or supervising a team, with good people management skills.

6. Fluent in English, both written and verbal.

7. Strong understanding of health insurance and/or TPA operational processes.

8. Excellent attention to detail and accuracy, particularly in handling high-volume membership and policy data.

9. Advanced Microsoft Excel skills, including data validation, reconciliation, lookup functions, pivot tables, and data analysis.

10. Strong analytical, problem-solving, communication, and stakeholder management skills.

11. Able to manage multiple priorities and work under pressure while maintaining accuracy and meeting SLA.