Key Account Manager

Halodoc; Jakarta Selatan; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Halodoc is seeking a Client Relations professional in Jakarta to manage corporate accounts, foster growth, and ensure renewals. You will actively engage with clients, deliver insights, and coordinate with internal teams to enhance service quality.

The role emphasizes strengthening client relationships, expanding managed lives, and driving healthy growth across existing accounts in a fast-paced healthcare tech environment.

Qualifications

• Minimum 3 years of client relations experience with corporate clients.
• Familiar with health insurance and TPA operations.
• Strong command of the English language.

Responsibilities

• Handle regular and ad hoc client reports and service reviews.
• Respond to after-sales issues, complaints, and disputes from clients.
• Coordinate with Ops, product, and cross-functional teams to resolve issues.

Skills

Client relations

Data analytics

English communication

Presentation skills

Tools

Excel

PowerPoint

Job description

4 - 10 Years

Job Description:

• Handling client regular & Ad hoc report, and service review
• Responding to all after sales issues, complaints and dispute raise by client
• Liaise with Ops team, product, and across business function to ensure all issues and complaint resolved
• Responsible to increase managed lives and ensure healthy growth for all existing account
• Responsible to make sure all existing client renew the contract
• Activate the client: Doing socialization and conduct activation program to ensure client link & transact with Halodoc

Requirements:

• Able to join as soon as possible
• Have experience in client relation/client development for corporate client for at least 3 years
• Familiar with health insurance business & TPA (Sales/Operations)
• Good command in English
• Good command in data analytics & presentation tools
• Able to work in fast paced setting, self driven, and visioner
• Passionate about transforming health service experience

Job Snapshot

Updated Date

23-09-2025

Job ID

HC_23281

Department

Insurance

Location