Payment Gateway IT Support Specialist (On-Call)

Duitku; Jakarta Pusat; On-site; IDR 84,000,000 - 110,000,000; Full time

Job summary

Duitku (PT Kharisma Catur Mandala) is seeking an IT Support Staff to maintain and support our payment gateway ecosystem. You will troubleshoot payment and integration issues, support merchants, maintain SDKs and CMS plugins, and ensure secure merchant integrations. Collaboration with developers and vendors is required.

The role requires knowledge of PHP, JavaScript, SQL, and API integration, plus familiarity with Git/Subversion. English proficiency and willingness to work shifts are needed.

Qualifications

• Bachelor's degree in Informatics Engineering or Computer Science or related field.
• 1 year of experience in a similar role (fresh graduates welcome).
• English proficiency (oral and written).
• Able to work under pressure.
• Willingness to learn new things and adapt.
• Ability to work independently or with a team.
• Strong positive attitude and good demeanor.
• Willing to work shifts/nights.

Responsibilities

• Troubleshoot and resolve technical issues in payment processing and integration.
• Provide user support to merchants for payment problems.
• Maintain SDKs and CMS plugins; update as needed.
• Ensure secure and proper merchant integration of the payment gateway.
• Document reported issues, API services, and Postman collections.
• Collaborate with IT teams, developers, and vendors to enhance payment processing.
• Be available for on-call support from merchants.
• Guide merchants on effective and secure use of payment systems.
• Suggest improvements to improve reliability and user experience.

Skills

English language

Work under pressure

Willingness to learn

Independent or team worker

Positive attitude

Adaptability

Education

Informatics Engineering / Computer Science (S1)

Tools

PHP

JavaScript

SQL

API Integration

Git

Subversion

C#

Messaging Technologies

Job description

Duitku (PT Kharisma Catur Mandala) is seeking an IT Support Staff to maintain and support our payment gateway ecosystem. You will troubleshoot payment and integration issues, support merchants, maintain SDKs and CMS plugins, and ensure secure merchant integrations. Collaboration with developers and vendors is required.

The role requires knowledge of PHP, JavaScript, SQL, and API integration, plus familiarity with Git/Subversion. English proficiency and willingness to work shifts are needed.