Payments Systems Support Engineer

Duitku - PT Kharisma Catur Mandala; Jakarta Utara; On-site; IDR 60,000,000 - 110,000,000; Full time

Job summary

Duitku - PT Kharisma Catur Mandala is seeking a detail-oriented IT Support Staff to provide technical support for our payment gateway ecosystem. You will troubleshoot payment and integration issues, support merchants, maintain SDKs and CMS plugins, and ensure secure merchant integrations.

You will collaborate with developers and vendors, maintain technical documentation, provide on-call support, and contribute to ongoing improvements in system reliability and merchant experience.

Qualifications

• S1 in Informatics Engineering, Computer Science, or related majors.
• 1 year of experience in a similar role; fresh graduates welcome.
• Proficient in English (spoken and written).
• Able to work under pressure and independently or in teams.
• Willingness to learn and adapt.

Responsibilities

• Troubleshoot payment processing issues and integration failures.
• Support merchants with payment and integration problems.
• Maintain SDKs and CMS plugins.
• Ensure secure merchant integrations with best practices.
• Create and update technical documentation.
• Collaborate with developers and third-party vendors.
• Provide on-call support when needed.
• Suggest improvements to increase reliability and merchant experience.

Skills

PHP

JavaScript

SQL

API Integration

Git

Subversion

Messaging Technologies

C#

Education

Bachelor's degree in Informatics Engineering or Computer Science

Tools

Git

Subversion

Job description

Duitku - PT Kharisma Catur Mandala is seeking a detail-oriented IT Support Staff to provide technical support for our payment gateway ecosystem. You will troubleshoot payment and integration issues, support merchants, maintain SDKs and CMS plugins, and ensure secure merchant integrations.

You will collaborate with developers and vendors, maintain technical documentation, provide on-call support, and contribute to ongoing improvements in system reliability and merchant experience.