IT Operations Engineer

PT. Smart Tech Cash; Tangerang; On-site; IDR 189,720,000 - 290,160,000; Full time

Job summary

PT Smart Tech Cash is seeking an IT Operations Engineer to ensure stable operation of payment terminals, networks, and backend services. You will troubleshoot issues, monitor systems, and coordinate with R&D, Operations, agents, merchants, and partners.

The ideal candidate has 3+ years in IT operations, strong Linux/Windows, MySQL, Redis, Nginx, and Docker/Podman expertise, and excellent English communication. Flexibility to work shifts or on-call is required.

Qualifications

• Minimum 3 years of experience in IT Operations, Technical Support, System Operations, Infrastructure, or a related field.
• Fluent in English, written and spoken, with ability to work with Chinese/Indonesian teams.
• Strong understanding of IT operations, system monitoring, networking, and troubleshooting.
• Hands-on experience with Linux/Windows, MySQL, Redis, Nginx, Docker/Podman, cloud services, and monitoring/logging tools.
• Ability to work under pressure and resolve urgent technical issues.

Responsibilities

• Troubleshoot common hardware, software, terminal, system, and network issues.
• Monitor and maintain system stability and smooth operation of payment terminals, systems, networks, and backend services.
• Support system deployment, configuration, upgrades, log analysis, and incident troubleshooting.
• Maintain servers, networks, databases, middleware, and cloud infrastructure.
• Coordinate with R&D, Operations, agents, merchants, and external partners.
• Follow IT security, compliance, and data confidentiality requirements.
• Work shifts and/or be on-call when required.

Skills

IT Operations

System Monitoring

Networking

Troubleshooting

Teamwork

English skills

Tools

Docker/Podman

Linux

Windows

MySQL

Redis

Nginx

Cloud services

Monitoring tools

Job description

PT Smart Tech Cash (STC) is a growing FinTech and payment solutions company providing payment infrastructure and merchant services through CardEasy, including EDC/POS terminals, SoundBox devices, merchant onboarding, and transaction services. As an IT Operations Engineer, you will ensure the stability and smooth operation of our payment terminals, systems, networks, and backend services. You will work closely with our R&D and Operations teams to troubleshoot issues and maintain reliable payment services.

Key responsibilities

Troubleshoot common hardware, software, terminal, system, and network issues

Monitor and maintain system stability and smooth operation of payment terminals, systems, networks, and backend services

Support system deployment, configuration, upgrades, log analysis, and incident troubleshooting

Maintain servers, networks, databases, middleware, and cloud infrastructure

Coordinate with R&D, Operations, agents, merchants, and external partners

Follow IT security, compliance, and data confidentiality requirements

Work shifts and/or be on-call when required

About you

Minimum 3 years of experience in IT Operations, Technical Support, System Operations, Infrastructure, or a related field

Fluent in English, both written and spoken, with the ability to use English as a daily working language with Chinese/Indonesian teams and business partners

Strong understanding of IT operations, system monitoring, networking, and troubleshooting

Hands-on experience with Linux/Windows, MySQL, Redis, Nginx, Docker/Podman, cloud services, and system monitoring/logging tools

Strong problem-solving skills with the ability to identify, investigate, and resolve technical issues and follow them through to resolution

Responsible, detail-oriented, and able to work under pressure and handle urgent technical issues

Good communication and teamwork skills

Experience with mPOS/POS/Android terminals, payment systems, fintech platforms, or agent systems is highly preferred

Experience working in fintech, digital payments, e-wallets, payment gateways, acquiring, or merchant payment solutions is preferred

Experience with Indonesian payment or wallet companies such as OVO, DANA, ShopeePay, GoPay, or similar payment/acquiring companies is preferred