IT SUPPORT STAFF

Duitku - PT Kharisma Catur Mandala; Jakarta Utara; On-site; IDR 60,000,000 - 110,000,000; Full time

Job summary

Duitku - PT Kharisma Catur Mandala is seeking a detail-oriented IT Support Staff to provide technical support for our payment gateway ecosystem. You will troubleshoot payment and integration issues, support merchants, maintain SDKs and CMS plugins, and ensure secure merchant integrations.

You will collaborate with developers and vendors, maintain technical documentation, provide on-call support, and contribute to ongoing improvements in system reliability and merchant experience.

Qualifications

• S1 in Informatics Engineering, Computer Science, or related majors.
• 1 year of experience in a similar role; fresh graduates welcome.
• Proficient in English (spoken and written).
• Able to work under pressure and independently or in teams.
• Willingness to learn and adapt.

Responsibilities

• Troubleshoot payment processing issues and integration failures.
• Support merchants with payment and integration problems.
• Maintain SDKs and CMS plugins.
• Ensure secure merchant integrations with best practices.
• Create and update technical documentation.
• Collaborate with developers and third-party vendors.
• Provide on-call support when needed.
• Suggest improvements to increase reliability and merchant experience.

Skills

PHP

JavaScript

SQL

API Integration

Git

Subversion

Messaging Technologies

C#

Education

Bachelor's degree in Informatics Engineering or Computer Science

Tools

Git

Subversion

Job description

We are seeking a detail-oriented and reliable IT Support Staff to provide technical support for our payment gateway ecosystem. The role involves troubleshooting payment and integration issues, supporting merchants, maintaining SDKs and CMS plugins, and ensuring secure payment gateway integrations. You will also collaborate with developers and third-party vendors, maintain technical documentation, provide on-call support, and contribute to continuous improvements in system reliability and merchant experience.

Qualifications

• Graduate S1 in Informatics Engineering, Computer Science, or related majors.
• Experienced for 1 years in a similar field (fresh graduates are welcome to apply).
• Able to speak English, both oral and written.
• Can work under pressure.
• Have a desire to learn new things.
• Ability to work independently or with a group.
• Have a strong and good attitude.

Requirements

• Knowledgeable & understanding PHP, JavaScript Language.
• Knowledgeable in SQL Language.
• Understanding API Integration and Technologies.
• Knowledgeable of Collaboration Tools and Technologies, such as GIT and Subversion.
• Having experienced in Messaging Technologies is a plus.
• Understanding C# Language is a plus.
• Strong verbal and written communication to provide clear and concise support to Technical Stakeholders.

Job Responsibilities

• Troubleshooting, identify and resolve technical issues that may arise during payment processing, such as transaction failures or software glitches.
• User Support, providing assistance to merchant who encounter problems with payment processing, ensuring timely and effective solutions.
• Maintain SDK, CMS plugin include create or update.
• Security, ensuring proper & secure merchant integration of payment gateway.
• Documentation, maintaining accurate records of reported issues, API services & postman collection.
• Collaborating with other IT teams, software developers, and third-party vendors to enhance payment processing capabilities.
• Emergency Response, being available for on-call support from merchant.
• Providing guidance to merchant on how to use payment processing systems effectively and securely.
• Actively participating in the ongoing improvement of payment processing systems, suggesting enhancements and enhance user experience.