Partner Success Specialist

Jubelio; Jakarta Pusat; On-site; IDR 100,440,000 - 178,560,000; Full time

Job summary

Jubelio in Jakarta is seeking a Partner Success Associate to manage client relationships, drive adoption, and ensure high satisfaction across ecommerce and logistics accounts. You will coordinate with internal teams to align on client needs and deliver value.

The role requires strong communication, problem-solving, and comfort working in a fast-moving environment on-site in Jakarta Selatan, with English fluency as a plus.

Qualifications

• Min 1 to 2+ years experience in Customer Success or related roles.
• Experience in E-Commerce, Logistics/Shipment, or Warehouse is advantageous.
• Strong customer-facing knowledge and problem solving.
• Excellent communication and data presentation skills.

Responsibilities

• Own overall relationship with assigned clients, including training, adoption, and high levels of customer satisfaction.
• Liaise with internal departments to fulfill client needs effectively.
• Be the voice of the customer, provide internal feedback, and help build roadmaps.
• Stay up-to-date on product development and releases.
• Conduct business reviews to ensure clients are satisfied with their products and services.
• Monitor trends, changes, and competitor actions that might affect the client.

Skills

Customer-facing experience

Account management

E-commerce knowledge

Communication skills

English proficiency

Tools

MS Office

Job description

Jubelio in Jakarta is seeking a Partner Success Associate to manage client relationships, drive adoption, and ensure high satisfaction across ecommerce and logistics accounts. You will coordinate with internal teams to align on client needs and deliver value.

The role requires strong communication, problem-solving, and comfort working in a fast-moving environment on-site in Jakarta Selatan, with English fluency as a plus.