Order Fulfillment Specialist

PT. NTT Indonesia; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

NTT DATA is seeking an Order Management Administrator in Jakarta to assist with customer orders and coordinate with cross-functional teams to ensure smooth fulfillment. The role emphasizes accuracy, communication, and timely processing.

You'll work on order entry, status tracking, potential invoicing, and data integrity, collaborating with sales and billing teams. This entry-level to mid-level role offers exposure to a global IT services environment in a dynamic, on-site setting.

Qualifications

• High school diploma or equivalent qualification.
• Some demonstrated experience in order fulfilment administration or related roles.
• Experience gained within a global IT services organization is advantageous.
• Basic billing experience may be required as part of order fulfilment administration.

Responsibilities

• Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
• Tracks and reports status of all orders to sales teams, updating in a timely manner.
• Receives and reviews customer orders to ensure accuracy and completeness.
• Enters orders into the system and tracks their progress throughout the fulfilment process.
• May generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
• May verify billing information and address discrepancies if needed.
• Ensures orders align with contractual terms and pricing agreements.
• Communicates with customers or internal stakeholders regarding order status.
• Addresses inquiries and resolves concerns in a timely manner.
• Updates customer profiles and relevant information in the system.

Skills

Attention to detail

Strong communication

Organizational skills

Problem-solving

Adaptability

Proactive and systematic approach

Education

High school diploma or equivalent qualification

Tools

Order management software

Microsoft Excel

ERP software

Job description

NTT DATA is seeking an Order Management Administrator in Jakarta to assist with customer orders and coordinate with cross-functional teams to ensure smooth fulfillment. The role emphasizes accuracy, communication, and timely processing.

You'll work on order entry, status tracking, potential invoicing, and data integrity, collaborating with sales and billing teams. This entry-level to mid-level role offers exposure to a global IT services environment in a dynamic, on-site setting.