Admin Pengiriman

Lintas Bangun Nusantara; Jawa Barat; In loco; IDR 66.960.000 - 122.760.000; Tempo pieno

Descrizione del lavoro

NTT DATA is seeking an Order Management Administrator to support customer orders and coordinate with cross-functional teams to ensure smooth order fulfilment. You may process invoices to help accurate billing and must pay attention to detail and communicate effectively.

The role requires basic billing experience, familiarity with order management software, and strong organizational skills to handle multiple orders in a fast-paced environment within our Jakarta on-site operations.

Competenze

• Attention to detail and accuracy in processing orders.
• Familiarity with order management software or systems.
• Strong communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to address order discrepancies.
• Organizational skills to manage multiple orders and tasks.

Mansioni

• Review and process orders, ensuring compliance with guidelines.
• Track and report status of orders to sales teams promptly.
• Receive and review customer orders for accuracy and completeness.
• Enter orders into the system and monitor fulfilment progress.
• Generate invoices when required and ensure pricing accuracy.
• Verify billing information and resolve discrepancies.
• Ensure orders align with contractual terms and pricing.
• Communicate with customers and stakeholders about order status.
• Address inquiries and resolve concerns promptly.
• Update customer profiles and relevant data in the system.
• Enter order details accurately and ensure data integrity.
• Conduct quality checks on orders to prevent errors.
• Ensure all documents and data are complete and accurate.
• Perform any other related task as required.

Conoscenze

Attention to detail

Order management software

Communication skills

Problem-solving abilities

Organizational skills

Excel

Customer-focused mindset

Adaptability

Proactive and systematic approach

Formazione

High school diploma or equivalent qualification

Descrizione del lavoro

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Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Order Management Administrator has relevant basic experience and is responsible for assisting with customer orders and coordinating with various cross functional teams to ensure smooth order fulfilment.
This role may be required to process invoices to ensure accurate billing.
This role requires attention to detail, strong organizational skills, and effective communication.
Key responsibilities:

• Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
• Tracks and reports status of all orders to sales teams, updating in a timely manner.
• Receives and reviews customer orders to ensure accuracy and completeness.
• Enter orders into the system and track their progress throughout the fulfilment process.
• May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
• May be required to verify billing information and address discrepancies if needed.
• Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements.
• Communicates with customers or relevant internal stakeholders regarding order status.
• Addresses customer and/or internal stakeholder inquiries and resolves concerns in a timely manner.
• May work with internal stakeholders to update customer profiles and relevant information in the system.
• Enters order details accurately into the system and updates relevant databases.
• Ensures all necessary information is captured for accurate reporting.
• Conducts quality checks on orders to prevent errors and discrepancies.
• Ensures all documents and data are complete and accurate.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Attention to detail and accuracy in processing orders.
• Familiarity with order management software or systems.
• Strong communication skills for interacting with customers and cross-functional teams.
• Problem‑solving abilities to address order discrepancies.
• Organizational skills to manage multiple orders and tasks simultaneously.
• Basic proficiency in Microsoft Office applications, especially Excel.
• Customer‑focused mindset with a commitment to providing excellent service
• Adaptability to changing priorities and a fast‑paced environment
• Possess a proactive and systematic approach to work

Academic qualifications and certifications:

• High school diploma or equivalent qualification.

Required experience:

• Some demonstrated experience in order fulfilment administration or related roles.
• Some demonstrated experience gained within a global IT services organization is advantageous.
• May require basic billing experience as part of an order fulfilment administration or related role.

Workplace type: On‑site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.