Order Management Specialist — Detail-Driven Fulfillment

NTT DATA, Inc.; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

NTT DATA is seeking an Order Management Administrator in Jakarta to support order fulfilment activities. The role involves processing orders, coordinating with cross-functional teams, and ensuring accurate invoicing and billing where needed.

Strong attention to detail, communication, and organizational skills are essential, with familiarity in order management systems and Excel. On-site workplace with global IT services expertise.

Qualifications

• Attention to detail and accuracy in processing orders.
• Familiarity with order management software or systems.
• Strong communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to address order discrepancies.
• Organizational skills to manage multiple orders and tasks simultaneously.

Responsibilities

• Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
• Tracks and reports status of all orders to sales teams, updating in a timely manner.
• Receives and reviews customer orders to ensure accuracy and completeness.
• Enters orders into the system and track their progress throughout the fulfilment process.
• May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
• May be required to verify billing information and addresses discrepancies if needed.
• Ensures that customer orders align with contractual terms and pricing agreements.
• Communicates with customers or relevant internal stakeholders regarding order status.
• Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner.
• May work with internal stakeholders to update customer profiles and relevant information in the system.
• Enters order details accurately into the system and update relevant databases.
• Ensures all necessary information is captured for accurate reporting.
• Conducts quality checks on orders to prevent errors and discrepancies.
• Ensures all documents and data are complete and accurate.
• Performs any other related task as required.

Skills

Attention to detail

Strong communication

Organizational skills

Problem solving

Proactive approach

Excel

Education

High school diploma

Tools

Order management software

Microsoft Excel

Job description

NTT DATA is seeking an Order Management Administrator in Jakarta to support order fulfilment activities. The role involves processing orders, coordinating with cross-functional teams, and ensuring accurate invoicing and billing where needed.

Strong attention to detail, communication, and organizational skills are essential, with familiarity in order management systems and Excel. On-site workplace with global IT services expertise.