Order Management Administrator

PT. NTT Indonesia; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

NTT DATA is seeking an Order Management Administrator in Jakarta to assist with customer orders and coordinate with cross-functional teams to ensure smooth fulfillment. The role emphasizes accuracy, communication, and timely processing.

You'll work on order entry, status tracking, potential invoicing, and data integrity, collaborating with sales and billing teams. This entry-level to mid-level role offers exposure to a global IT services environment in a dynamic, on-site setting.

Qualifications

• High school diploma or equivalent qualification.
• Some demonstrated experience in order fulfilment administration or related roles.
• Experience gained within a global IT services organization is advantageous.
• Basic billing experience may be required as part of order fulfilment administration.

Responsibilities

• Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
• Tracks and reports status of all orders to sales teams, updating in a timely manner.
• Receives and reviews customer orders to ensure accuracy and completeness.
• Enters orders into the system and tracks their progress throughout the fulfilment process.
• May generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
• May verify billing information and address discrepancies if needed.
• Ensures orders align with contractual terms and pricing agreements.
• Communicates with customers or internal stakeholders regarding order status.
• Addresses inquiries and resolves concerns in a timely manner.
• Updates customer profiles and relevant information in the system.

Skills

Attention to detail

Strong communication

Organizational skills

Problem-solving

Adaptability

Proactive and systematic approach

Education

High school diploma or equivalent qualification

Tools

Order management software

Microsoft Excel

ERP software

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Order Management Administrator has relevant basic experience and is responsible for assisting with customer orders and coordinating with various cross functional teams to ensure smooth order fulfilment. This role may be required to process invoices to ensure accurate billing. This role requires attention to detail, strong organizational skills, and effective communication.

Key responsibilities

• Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
• Tracks and reports status of all orders to sales teams, updating in a timely manner.
• Receives and reviews customer orders to ensure accuracy and completeness.
• Enters orders into the system and track their progress throughout the fulfilment process.
• May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
• May be required to verify billing information and addresses discrepancies if needed.
• Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements.
• Communicates with customers or relevant internal stakeholders regarding order status.
• Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner.
• May work with internal stakeholders to update customer profiles and relevant information in the system.
• Enters order details accurately into the system and update relevant databases.
• Ensures all necessary information is captured for accurate reporting.
• Conducts quality checks on orders to prevent errors and discrepancies.
• Ensures all documents and data are complete and accurate.
• Performs any other related task as required.

To thrive in this role, you need to have

• Attention to detail and accuracy in processing orders.
• Familiarity with order management software or systems.
• Strong communication skills for interacting with customers and cross-functional teams.
• Problem-solving abilities to address order discrepancies.
• Organizational skills to manage multiple orders and tasks simultaneously.
• Basic proficiency in Microsoft Office applications, especially Excel.
• Customer-focused mindset with a commitment to providing excellent service
• Adaptability to changing priorities and a fast-paced environment
• Possess a proactive and systematic approach to work

Academic qualifications and certifications

High school diploma or equivalent qualification.

Required experience

Some demonstrated experience in order fulfilment administration or related roles. Some demonstrated experience gained within a global IT services organization is advantageous. May require basic billing experience as part of an order fulfilment administration or related role.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.

We are committed to accelerating client success and positively impacting society through responsible innovation.

We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.

Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.