Global Order Fulfillment Specialist

Pt Union Tetap Jaya; Tangerang; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

NTT DATA is seeking an Order Management Administrator to support order fulfilment, invoicing, and cross-functional coordination. The role requires attention to detail, strong organization, and clear communication to ensure accurate orders and billing.

You will work with sales teams and internal stakeholders to track orders, verify data, and maintain customer records. On-site work is required, with opportunities to improve processes and billing accuracy.

Qualifications

• High school diploma or equivalent.
• Some demonstrated experience in order fulfilment administration or related roles.
• Experience gained within a global IT services organization is advantageous.
• May require basic billing experience as part of an order fulfilment administration or related role.

Responsibilities

• Reviews and processes orders, ensuring compliance with guidelines and rules set in place.
• Tracks and reports status of all orders to sales teams, updating in a timely manner.
• Receives and reviews customer orders to ensure accuracy and completeness.
• Enters orders into the system and track their progress throughout the fulfilment process.
• May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms.
• May be required to verify billing information and addresses discrepancies if needed.
• Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements.
• Communicates with customers or relevant internal stakeholders regarding order status.
• Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner.
• May work with internal stakeholders to update customer profiles and relevant information in the system.
• Enters order details accurately into the system and update relevant databases.
• Ensures all necessary information is captured for accurate reporting.
• Conducts quality checks on orders to prevent errors and discrepancies.
• Ensures all documents and data are complete and accurate.
• Performs any other related task as required.

Skills

Attention to detail

Order management software

Customer communication

Problem solving

Organizational skills

Excel

Microsoft Office

Proactive mindset

Adaptability

Education

High school diploma

Tools

Microsoft Excel

Job description

NTT DATA is seeking an Order Management Administrator to support order fulfilment, invoicing, and cross-functional coordination. The role requires attention to detail, strong organization, and clear communication to ensure accurate orders and billing.

You will work with sales teams and internal stakeholders to track orders, verify data, and maintain customer records. On-site work is required, with opportunities to improve processes and billing accuracy.