Operations Training Lead — Multi-Store Excellence

PT. Jfood Group Indonesia; Jakarta Utara; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

PT. Jfood Group Indonesia is seeking a Training Specialist to develop and implement training programs across all store levels, ensuring SOPs, food safety, and service standards are consistently applied. The role involves hands-on coaching, on-site training, and competency assessments to lift performance.

Collaboration with Operations and HR will strengthen leadership and operational excellence, leveraging 5+ years in multi-store F&B training and a relevant degree. English or Mandarin is a plus.

Qualifications

• Diploma or Bachelor's degree in a relevant field.
• Minimum 5 years of experience in multi-store operations and training within the F&B chain industry, preferably in fast-food or franchise businesses.
• Strong understanding of restaurant operations, SOP implementation, food safety, and service standards.
• Proven ability to develop training programs, coach employees, and develop operational leaders.
• Strong leadership, communication, coordination, and analytical skills.
• Proactive, hands-on, and able to work under pressure.
• English or Mandarin proficiency is an advantage.

Responsibilities

• Develop and implement training programs for all store levels from Crew to Operations Manager.
• Ensure SOPs, service standards, food safety, and kitchen operations are consistently applied across all stores.
• Conduct on-site training, coaching, and competency assessments to improve employee performance.
• Evaluate training effectiveness and analyze operational performance to identify training needs and improvement opportunities.
• Collaborate with Operations and HR teams to strengthen operational standards, leadership capabilities, and overall store performance.

Skills

Training design

Coaching

Leadership

Communication

Analytical skills

Multi-store ops

Education

Diploma or Bachelor's degree

Job description

PT. Jfood Group Indonesia is seeking a Training Specialist to develop and implement training programs across all store levels, ensuring SOPs, food safety, and service standards are consistently applied. The role involves hands-on coaching, on-site training, and competency assessments to lift performance.

Collaboration with Operations and HR will strengthen leadership and operational excellence, leveraging 5+ years in multi-store F&B training and a relevant degree. English or Mandarin is a plus.