Ops Excellence Analyst: Process Improvement & Analytics

Cermati

Jakarta Pusat

On-site

IDR 100,440,000 - 167,400,000

Full time

14 days+

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Job summary

Cermati is seeking a motivated Operations Excellence professional to develop scalable processes for our collection team and drive efficiency across operations. You will monitor performance metrics, analyze data to identify issues, and implement improvement plans in collaboration with the operations group.

The ideal candidate has hands-on experience in operations improvement, strong analytical skills, and a proactive mindset.

Qualifications

Experience in Operation Excellence or operations improvements (1 year minimum).
Experience coordinating projects & campaigns across teams.
Ability to multitask in a fast-paced, team-oriented environment.
Strong analytical skills with ability to review detailed data and perform meaningful analysis.
Strong problem-solving skills and ability to identify root causes.
Experience with medium-large operations.
Fresh Graduate Welcome.

Responsibilities

Develop and set scalable processes for collection team.
Improve current processes to be more efficient.
Monitor metrics & SLA of operations processes and maintain efficiency.
Analyze data, identify problems, develop improvement recommendations, and implement plans.
Collaborate with the operations team for business process improvement and implementation.