Ops Excellence Data Analyst - Process Improvement Lead

Cermati; Jakarta Pusat; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

Cermati is seeking an experienced Operations Excellence professional to analyze and improve business processes within the financial industry. You will document processes, set targets, calculate incentives, and define reporting metrics and SLAs.

You will collaborate with the operations manager and other stakeholders, guide junior team members, and ensure timely, accurate deliverables while maintaining quality standards. This role requires attention to detail and strong analytical skills.

Qualifications

• 2–3 years in Operation Excellence or Business Operations Improvements in financial industry
• Detail-oriented with critical thinking and self-driven to get things done
• Strong analytical skills with ability to identify root causes
• Ability to multitask and deliver initiatives in a fast-paced environment

Responsibilities

• Analyze ongoing and upcoming business processes and ensure proper documentation
• Identify and develop core operational processes (target settings, incentive calculation, reporting, metrics & SLA)
• Collaborate with operations manager and stakeholders to drive and monitor new improvement initiatives
• Provide direction and guidance to junior team members
• Ensure routine business processes are completed on time and accurately; serve as backup PIC
• Ensure deliverables from junior team members meet standards and accuracy

Skills

Analytical skills

Attention to detail

Multitasking

Communication skills

Root cause analysis

Education

Industrial engineering degree

Tools

SQL

Job description

Cermati is seeking an experienced Operations Excellence professional to analyze and improve business processes within the financial industry. You will document processes, set targets, calculate incentives, and define reporting metrics and SLAs.

You will collaborate with the operations manager and other stakeholders, guide junior team members, and ensure timely, accurate deliverables while maintaining quality standards. This role requires attention to detail and strong analytical skills.