Operations Data Analyst – Process Improvement

Cermati.com; Jakarta Pusat; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

SmartRecruiters, Inc. in Jakarta Pusat seeks an Operation Excellence professional to analyze ongoing business processes, improve efficiency and ensure accuracy, acting as a backbone for performance initiatives.

You will collaborate with operations managers, guide junior staff, and deliver reliable process documentation while driving cross-functional improvements in a fast-paced fintech environment.

Qualifications

• At least 2 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry.
• Attention to details, critical mindset and self driven to get things done.
• Strong analytical skills, ability to identify root causes and creativity to solve problems.
• Ability to multitask and deliver initiatives in a fast-paced environment.
• Strong verbal and written communication skill.
• Nice to have: Working experience in managing large scale operation projects in fintech / same industry; Working experience as a business consultant; Experience in managing small team; Industrial engineering degree; Experience in using SQL / similar language.

Responsibilities

• Analyze ongoing and upcoming business processes to ensure proper documentation are available.
• Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA).
• Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives.
• Provide direction and guidance to junior team members.
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed).
• Ensure deliverables from junior team members are up to standard and free of error.

Skills

Attention to details

Analytical thinking

Root cause analysis

Multitasking

Communication skills

Self-driven

Education

Industrial engineering degree

Tools

SQL

Job description

SmartRecruiters, Inc. in Jakarta Pusat seeks an Operation Excellence professional to analyze ongoing business processes, improve efficiency and ensure accuracy, acting as a backbone for performance initiatives.

You will collaborate with operations managers, guide junior staff, and deliver reliable process documentation while driving cross-functional improvements in a fast-paced fintech environment.