Operations Strategist Manager

Cermati; Daerah Khusus Ibukota Jakarta; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

Cermati is seeking a seasoned Operations Strategist to partner with leadership and launch teams to optimize end-to-end operations in Indonesia. You will drive efficiency, scalability, and quality by refining processes, evaluating technology, and leading multifaceted projects.

The role emphasizes cross-functional collaboration with product, engineering, sales and customer success, plus guiding a team focused on strategic initiatives and measurable outcomes.

Qualifications

• Bachelor's degree in business or related field required.
• 5+ years’ experience in Operation Strategist, Project Management, Operations Consulting or Process Improvement.
• Experience designing, implementing and managing projects.
• At least 2+ years leading a team (preferred).
• Change management experience and the ability to influence multiple teams.

Responsibilities

• Partner with operations leadership to ensure smooth operations across segments and launches.
• Evaluate processes, technologies and workflows to improve partner experiences.
• Develop strategies to increase efficiency and scalability while maintaining quality.
• Define metrics and targets to monitor day-to-day operations and transparency.
• Ensure operational data analysis needs are met and provide timely reporting.
• Create and manage financial plans including forecasting and tracking performance.
• Develop staff capacity plans for Platform Operations functions.
• Collaborate cross-functionally with product, engineering, sales, and customer success.
• Evaluate, procure and manage technology stack to support operations.
• Stay informed on industry trends and emerging technologies to drive innovation.
• Lead and mentor operations strategist team to grow their careers.

Skills

Operations strategy

Project management

Process improvement

Analytics / data insights

Communication skills

Education

Bachelor's degree in business

Job description

• Partner with the operations leadership team, including partner operations across all segments, partner integrations, and launch teams to ensure smooth and efficient operations.
• Evaluate current processes, technologies, and workflows to identify areas for improvement and implement solutions to enhance partner experiences.
• Develop and implement strategies to increase operational efficiency and scalability while maintaining high standards of quality.
• Define key metrics, targets, and measurements to manage day-to-day business operations and improve transparency of team performance.
• Ensure all operational data analysis related needs are met and produce timely reporting and analysis for the operations team.
• Create and manage all financial plans, including forecasting and tracking performance. Develop and implement action plans as needed.
• Develop and maintain staff capacity plans for all Platform Operations functions.
• Collaborate cross-functionally with other teams such as product, engineering, sales, and customer success to drive operational excellence and support company goals.
• Evaluate, procure, and manage technology stack to support the operations teams.
• Stay informed about industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.
• Lead and mentor operations strategist team to develop their skills and grow their careers.

Qualifications

• Bachelor’s degree in business (or related field)
• 5+ years’ experience - background in Operation Strategist, Project Management, Operations Consulting, Process Improvement.
• Experience working in project management, including designing, implementing, and managing projects.
• Have min. 2+ years of experience leading a team (operations strategist team is preferred)
• Change management experience - demonstrating the value, creating trust, and achieving adoption.
• Experience in organizing, influencing, and directing multiple teams and departments.
• Ability to draw insights from unorganized information and help drive process improvements accordingly.
• Strong communication skills, both written and verbal - ability to clearly articulate business issues and recommend / synthesize solutions.
• Self-starter, motivated by achieving measuring and goals within the team setting. Strong desire to make the entire team successful.