Operations / Residence Manager - Svara Boutique Residences

Mazari Group; Provinsi Bali; Vor Ort; IDR 240.000.000 - 360.000.000; Vollzeit

Zusammenfassung

Mazari Group's Svara Boutique Residences in Uluwatu, Bali, seeks an Operations / Residence Manager to lead day-to-day operations across front desk, housekeeping, maintenance and guest services. This hands-on role requires excellent organisation, guest focus and the ability to coordinate multiple teams to deliver consistent high standards.

You will translate operational standards into flawless execution, conduct property inspections, manage guest requests and coordinate with vendors, shaping a

Qualifikationen

• Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of experience in hospitality operations, preferably within villa, boutique hotel, resort, or luxury environment.
• Previous supervisory or assistant management experience is strongly preferred.
• Fluent English; Bahasa Indonesia required.

Aufgaben

• Overseeing the daily operations of Svara Boutique Residences.
• Supervise and coordinate villa operations, including front office, housekeeping, maintenance, and guest services.
• Monitor daily operations and ensure villas and guest areas meet Svara's standards.
• Conduct regular property inspections and follow up on defects, maintenance issues, cleanliness, and readiness.
• Support guest arrivals, departures, requests, complaints and special arrangements.
• Resolve operational and guest issues promptly and escalate when required.
• Coordinate daily task allocation, staff coverage and priorities across departments.
• Monitor adherence to SOPs, service standards, safety procedures, and policies.
• Support staff briefing, training, coaching and performance follow-up.
• Assist with inventory, purchasing, supplies and cost control.
• Review daily reports to identify issues and opportunities for improvement.
• Coordinate with external vendors to ensure work meets standards and timelines.
• Implement operational improvements and new initiatives.

Kenntnisse

Highly organized

Guest-focused

Strong communication

Problem-solving

Multi-team coordination

Ausbildung

Hospitality/Business degree

Tools

PMS

Jobbeschreibung

Svara Boutique Residences is a boutique hospitality property in Uluwatu, Bali, offering private residences, wellness facilities, and personalised guest service.

We are looking for a Operations / Residence Manager in overseeing the day-to-day operations of Svara Boutique Residences.

This is a hands-on operational role for someone who is highly organised, guest-focused, and comfortable coordinating across multiple functions. As the second person within the operations team, you will help translate operational standards into consistent execution across the property.

The Role

You will:

• Overseeing the daily operations of Svara Boutique Residences
• Supervise and coordinate all villa operations, including front office, housekeeping, maintenance, and guest services.
• Monitor daily operations and ensure villas, facilities, and guest areas are consistently maintained to Svara's standards
• Conduct regular property and villa inspections, following up on defects, maintenance issues, cleanliness, and operational readiness
• Support the management of guest arrivals, departures, requests, complaints, and special arrangements
• Step in to resolve operational and guest issues promptly, escalating matters to Management when required
• Coordinate daily task allocation, staff coverage, and operational priorities across departments
• Monitor adherence to SOPs, service standards, safety procedures, and company policies
• Support staff briefing, training, coaching, and performance follow-up
• Assist with inventory, purchasing, operational supplies, and cost control
• Review daily operational reports and identify issues, trends, and opportunities for improvement
• Coordinate with external vendors and service providers to ensure work is completed according to agreed standards and timelines
• Implementing operational improvements and new initiatives

What We’re Looking For

• Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field
• 5+ years of experience in hospitality operations, preferably within a villa, boutique hotel, resort, or luxury hospitality environment
• Previous supervisory or assistant management experience is strongly preferred
• Strong understanding of day-to-day hospitality operations, including guest service, housekeeping, maintenance, and front office
• Highly organized with strong attention to detail and follow-through
• Confident in coordinating multiple teams and priorities simultaneously
• Strong problem-solving skills with a hands-on approach to operations
• Good understanding of hospitality SOPs, service standards, and operational reporting
• Comfortable using PMS and other operational systems
• Fluent English; Bahasa Indonesia required
• Strong communication and interpersonal skills
• Proactive, reliable, and comfortable working in a fast-paced operational environment
• Willingness to be hands-on and involved in the day-to-day running of the property

Why Mazari?

This is an opportunity to take a key operational role within a growing boutique hospitality group and be closely involved in shaping the day-to-day experience of Svara Boutique Residences.

You will work closely with the wider management team, with meaningful responsibility across guest experience, people, property standards, and operational improvement.

The role offers strong exposure to the full operation of a luxury boutique residence and the opportunity to grow with Mazari Stays as the portfolio expands.