Boutique Residence Operations Lead

Mazari Group; Provinsi Bali; Vor Ort; IDR 240.000.000 - 360.000.000; Vollzeit

Zusammenfassung

Mazari Group's Svara Boutique Residences in Uluwatu, Bali, seeks an Operations / Residence Manager to lead day-to-day operations across front desk, housekeeping, maintenance and guest services. This hands-on role requires excellent organisation, guest focus and the ability to coordinate multiple teams to deliver consistent high standards.

You will translate operational standards into flawless execution, conduct property inspections, manage guest requests and coordinate with vendors, shaping a

Qualifikationen

• Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of experience in hospitality operations, preferably within villa, boutique hotel, resort, or luxury environment.
• Previous supervisory or assistant management experience is strongly preferred.
• Fluent English; Bahasa Indonesia required.

Aufgaben

• Overseeing the daily operations of Svara Boutique Residences.
• Supervise and coordinate villa operations, including front office, housekeeping, maintenance, and guest services.
• Monitor daily operations and ensure villas and guest areas meet Svara's standards.
• Conduct regular property inspections and follow up on defects, maintenance issues, cleanliness, and readiness.
• Support guest arrivals, departures, requests, complaints and special arrangements.
• Resolve operational and guest issues promptly and escalate when required.
• Coordinate daily task allocation, staff coverage and priorities across departments.
• Monitor adherence to SOPs, service standards, safety procedures, and policies.
• Support staff briefing, training, coaching and performance follow-up.
• Assist with inventory, purchasing, supplies and cost control.
• Review daily reports to identify issues and opportunities for improvement.
• Coordinate with external vendors to ensure work meets standards and timelines.
• Implement operational improvements and new initiatives.

Kenntnisse

Highly organized

Guest-focused

Strong communication

Problem-solving

Multi-team coordination

Ausbildung

Hospitality/Business degree

Tools

PMS

Jobbeschreibung

Mazari Group's Svara Boutique Residences in Uluwatu, Bali, seeks an Operations / Residence Manager to lead day-to-day operations across front desk, housekeeping, maintenance and guest services. This hands-on role requires excellent organisation, guest focus and the ability to coordinate multiple teams to deliver consistent high standards.

You will translate operational standards into flawless execution, conduct property inspections, manage guest requests and coordinate with vendors, shaping a