Villa Operation Manager

BVR Group Asia; Provinsi Bali; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

BVR Group Asia seeks a Villa Operation Manager to lead daily villa operations in Bali, onsite. You will supervise staff, coordinate housekeeping, maintenance, front desk and guest services to ensure exceptional guest experiences aligned with brand standards.

Responsibilities include budgeting, inventory control, vendor management, and handling guest inquiries and feedback. Collaboration with senior management will drive operational improvements and new initiatives.

Qualifications

• Experience in villa/hotel/resort operations management with staff supervision.
• Strong guest service and professional communication skills.
• Solid organizational and time-management abilities and scheduling.
• Basic budgeting, cost control, and inventory management.
• Knowledge of housekeeping, maintenance, and front office processes.
• Familiarity with property management systems and hospitality tech.
• Proven ability to lead diverse teams and enforce SOPs.
• Fluency in English; Indonesian or other guest languages is a plus.
• Experience in Bali or similar hospitality markets is advantageous.
• Relevant diploma/degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee daily villa operations and staff performance.
• Coordinate housekeeping, maintenance, front office, and guest services.
• Monitor service quality and enforce SOPs.
• Manage budgets, inventory, and vendor relationships.
• Handle guest inquiries, feedback and issue resolution.
• Collaborate with senior management on improvements and new initiatives.

Skills

Staff supervision

Guest service excellence

Organizational skills

Budgeting & cost control

Inventory management

Vendor coordination

Team leadership

Communication skills

Quality standards & safety

Multilingual communication

Education

Diploma/Degree in Hospitality Management

Business Administration degree or related field

Tools

Property management systems

Office software

Hospitality technology

Job description

BVR Group Asia is a fully integrated service company dedicated to delivering professional and trusted business solutions across Asia and globally. With years of experience, the company provides independent assessments and a diverse range of services, acting as a coach, adviser, and problem-solver for its partners. BVR Group Asia operates through 13 interconnected divisions, each staffed by experts in their field who collaborate from concept through project completion. This structure enables the company to provide comprehensive, end-to-end support tailored to the needs of clients in various industries.

Role Description

The Villa Operation Manager is a full-time, on-site role based in Bali, Indonesia, responsible for overseeing daily operations of one or more villas. This includes managing staff schedules and performance, coordinating housekeeping, maintenance, front office, and guest services to ensure smooth, consistent operations. The role involves monitoring service quality, enforcing standard operating procedures, and ensuring that guest experiences meet or exceed brand expectations. The Villa Operation Manager will also manage budgets, inventory, and vendor relationships, as well as handle guest inquiries, feedback, and issue resolution. Collaboration with senior management on operational improvements, reporting, and implementation of new initiatives is a core part of the role.

Qualifications

• Experience in villa, hotel, or resort operations management, including staff supervision and day-to-day operational oversight.
• Strong guest service and communication skills, with the ability to handle inquiries, complaints, and feedback professionally.
• Solid organizational and time-management abilities, including scheduling, task prioritization, and coordination of multiple functions.
• Basic financial and administrative skills, such as budgeting, cost control, inventory management, and reporting.
• Knowledge of housekeeping, maintenance, and front office processes, with a focus on quality standards and safety procedures.
• Proficiency in using property management systems and common office software; familiarity with hospitality technology is an advantage.
• Ability to lead and motivate diverse teams, foster a positive work environment, and implement standard operating procedures.
• Fluency in English; knowledge of Indonesian or other languages commonly used by guests is beneficial.
• Previous experience working in Bali or similar hospitality markets is an advantage.
• Relevant diploma or degree in Hospitality Management, Business Administration, or a related field preferred.