Operations Manager

The Acala Shri Sedana; Nusa Penida; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

The Acala Shri Sedana is a boutique resort in Kecamatan Nusa Penida offering 26 suites and villas with hillside access and an on-site restaurant and wellness facilities. The Operations Manager will lead day-to-day resort operations, ensuring service excellence, safety, and quality across all departments.

The role requires strong leadership, English communication, and experience in hospitality operations. This on-site position emphasizes budgeting, staff development, and guest satisfaction within

Qualifications

• Experience in hotel or resort operations management, including oversight of front office, housekeeping, and guest services, maintenance and wellness.
• Strong leadership and people management skills, with the ability to train, motivate, and support diverse teams.
• Excellent organizational and time management abilities, with skill in coordinating schedules and managing multiple operational priorities.
• Proficient communication skills in English, with the ability to interact professionally with guests, vendors, and team members; additional local language skills are an advantage.
• Demonstrated problem-solving and decision-making capabilities, especially in fast-paced hospitality environments.
• Knowledge of hospitality standards, safety procedures, and service quality best practices; familiarity with resort or villa operations is preferred.
• Comfort working in a hillside resort setting with stair access between facilities and accommodation areas.
• Prior experience in Kecamatan Nusa Penida or similar tourist destinations, and understanding of local tourism dynamics, is beneficial.
• Only for Indonesian Candidates

Responsibilities

• Oversee day-to-day resort operations across front office, housekeeping, F&B, and guest services.
• Coordinate staff schedules and supervise department leads to ensure service standards.
• Monitor property maintenance, safety, cleanliness, and quality procedures.
• Manage guest feedback, resolve operational issues promptly, and support service-improvement initiatives.
• Contribute to budgeting, reporting, and regulatory compliance; foster a positive, collaborative work environment.

Skills

Leadership

People management

Communication

Time management

Problem-solving

Budgeting

Hospitality standards

Education

Bachelor's degree in Hospitality Management or related field

Job description

Company Description

The Acala Shri Sedana is a boutique resort featuring 26 well-appointed suites and villas set along a hillside including onsite restaurant and wellness -designed to blend harmoniously with the surrounding natural environment. Each accommodation is tastefully styled with white-washed furnishings, modern comforts, and a private terrace with impressive views, creating a restful stay for guests. The resort offers exclusive Classic Pool Villas and Rooftop Pool Villas, cocooned within bamboo-fenced compounds and featuring romantic canopied beds, plunge pools, and lounging pavilions, ideal for honeymooners and couples seeking privacy. Luxurious accommodation and key facilities are located on the lower levels of the property, with stair access required to reach many of the rooms, offering guests a uniquely terraced resort experience.

Role Description

The Operations Manager is a full-time, on-site role based at The Acala Shri Sedana in Kecamatan Nusa Penida. This position oversees day-to-day resort operations, ensuring smooth functioning of front office, housekeeping, food and beverage, and guest services to maintain high service standards. The Operations Manager coordinates staff schedules, monitors property maintenance, and works closely with department leads to uphold safety, cleanliness, and quality procedures across the resort. The role includes managing guest feedback, resolving operational issues promptly, supporting the implementation of service improvements, and optimizing occupancy and revenue in alignment with resort goals. The Operations Manager also participates in budgeting and reporting, ensures compliance with local regulations, and fosters a positive, collaborative work environment.

Qualifications

• Experience in hotel or resort operations management, including oversight of front office, housekeeping, and guest services, maintenance and wellness.
• Strong leadership and people management skills, with the ability to train, motivate, and support diverse teams.
• Excellent organizational and time management abilities, with skill in coordinating schedules and managing multiple operational priorities.
• Proficient communication skills in English, with the ability to interact professionally with guests, vendors, and team members; additional local language skills are an advantage.
• Demonstrated problem-solving and decision-making capabilities, especially in fast-paced hospitality environments.
• Knowledge of hospitality standards, safety procedures, and service quality best practices; familiarity with resort or villa operations is preferred.
• Comfort working in a hillside resort setting with stair access between facilities and accommodation areas.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent professional experience.
• Prior experience in Kecamatan Nusa Penida or similar tourist destinations, and understanding of local tourism dynamics, is beneficial.
• Only for Indonsian Candidates