Operations Project Manager: SOPs & Process Improvement

Kredivo Group; Indonesia; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Kredivo Group is hiring a Project Manager to oversee SOPs, process governance, and continuous improvement across Sales Operations. This is a hands-on role focused on building structure, enforcing standards, and driving efficient execution across teams.

The ideal candidate has proven project/operations management experience, strong analytical skills, and familiarity with Jira/Asana. PMP or Lean/Six Sigma is a plus.

Qualifications

• Must have proven experience in project, program, or operations management.
• Ability to write and enforce SOPs and process documentation.
• Strong problem-solving and analytical skills with a root-cause mindset.
• Experience managing cross-functional stakeholders and competing priorities.
• Nice to have PMP certification and Lean/Six Sigma familiarity.
• Familiarity with project and workflow tools such as Jira and Asana.

Responsibilities

• Develop, document, and maintain clear SOPs for core processes.
• Roll out SOPs to relevant teams and ensure they are understood and consistently followed.
• Identify inefficiencies and bottlenecks, and optimise the process.
• Define clear requirements and proposals for process improvements; convert ideas into actionable plans with owners and timelines.
• Measure the impact of changes and iterate based on results.

Skills

Project management

Cross-functional collaboration

Analytical thinking

Root-cause analysis

SOP writing

Process documentation

Tools

Jira

Asana

Job description

Kredivo Group is hiring a Project Manager to oversee SOPs, process governance, and continuous improvement across Sales Operations. This is a hands-on role focused on building structure, enforcing standards, and driving efficient execution across teams.

The ideal candidate has proven project/operations management experience, strong analytical skills, and familiarity with Jira/Asana. PMP or Lean/Six Sigma is a plus.