Strategic Key Accounts Growth Manager

Kredivo Group; Jakarta Pusat; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

Kredivo Group is seeking a proactive Account Management Manager to grow our merchant partners. You will be the primary contact for key merchants, collaborating with Marketing, Sales, Product, and Support to drive growth, optimize campaigns, and improve overall performance.

The role requires a data-driven mindset, strong communication, and hands-on experience with MS Excel, CRM systems, analytics platforms, and Jira to manage promotions, track KPIs, and resolve tickets within SLA.

Qualifications

• Bachelor’s degree with proven experience in Account Management, Key Account Sales, or Business Development.
• Proficient with dashboards, numbers, and sales data to identify growth opportunities.
• Excellent written and verbal communication for pitching campaigns and negotiating deals.
• Proactive, structured, and adaptable in handling merchant needs and tickets.
• Experience with Jira and CRM tools is a plus.

Responsibilities

• Manage relationships with key merchant partners and drive growth.
• Monitor GMV, promo performance, and repayment rates using analytics dashboards.
• Execute campaigns and CRM initiatives to boost merchant sales.
• Coordinate with Marketing, Sales, Product, and Support teams.
• Oversee daily operations and ticket resolution within SLA.
• Maintain accurate store data and promotional requests.

Skills

Data-driven

Strong communicator

Negotiation

Problem solving

Account management

Education

Bachelor’s degree

Tools

MS Excel

PowerPoint

CRM systems

Analytics platforms

Jira

Job description

Kredivo Group is seeking a proactive Account Management Manager to grow our merchant partners. You will be the primary contact for key merchants, collaborating with Marketing, Sales, Product, and Support to drive growth, optimize campaigns, and improve overall performance.

The role requires a data-driven mindset, strong communication, and hands-on experience with MS Excel, CRM systems, analytics platforms, and Jira to manage promotions, track KPIs, and resolve tickets within SLA.