IT Project Manager: SOPs, Cross-Team Collaboration

Azura Labs; Kota Semarang; Vor Ort; IDR 89.280.000 - 156.240.000; Vollzeit

Benefits dieser Stelle

Health insurance

Catering meals

Zusammenfassung

Azura Labs is seeking a Project/Operations professional to drive SOP development and cross-functional collaboration across Product, Customer Service, and internal teams. The role emphasizes maintaining high-quality service delivery, collecting feedback, and implementing actionable improvements.

You will work closely with Product and Customer Service to ensure timely product updates, document processes, and uphold service excellence in a fast-paced environment.

Qualifikationen

• 3–5 years of experience in Project Management or Operations, preferably within Customer Service or Product Management environments.
• Strong documentation and presentation skills with exceptional attention to detail.
• Excellent verbal and written communication skills, with the ability to build and maintain relationships across cross-functional teams.
• Proven experience in developing, documenting, and managing Standard Operating Procedures (SOPs).
• Strong analytical thinking with the ability to identify issues and deliver practical solutions in a fast-paced environment.

Aufgaben

• Develop, review, and maintain customer service SOPs to ensure consistent, high-quality service delivery.
• Coordinate cross-department communications with Product Team and internal teams for timely product updates.
• Gather and analyze customer service feedback and work with Product to implement improvements.
• Monitor daily chat quality and identify issues, recommending improvements to service performance.
• Maintain and update the official FAQ and other customer-facing documentation.

Kenntnisse

SOP development

Cross-functional collaboration

Strong communication

Documentation

Analytical thinking

Jobbeschreibung

Azura Labs is seeking a Project/Operations professional to drive SOP development and cross-functional collaboration across Product, Customer Service, and internal teams. The role emphasizes maintaining high-quality service delivery, collecting feedback, and implementing actionable improvements.

You will work closely with Product and Customer Service to ensure timely product updates, document processes, and uphold service excellence in a fast-paced environment.