Senior Process Improvement & Ops Leader (FinTech)

Kredivo Group; Jakarta Pusat; On-site; IDR 350,000,000 - 600,000,000; Full time

Job summary

Kredivo Group, Jakarta, is seeking a seasoned Process Improvement Lead to drive operational excellence across key business areas. You will guide problem identification, design and implement improvement initiatives, and ensure sustainable gains through strong cross-functional collaboration.

The role requires hands-on analysis, stakeholder management, and the ability to translate complex data into actionable actions. Experience in fintech or financial services is preferred.

Qualifications

• Experience leading process improvement initiatives and teams.
• Strong analytical and problem-solving abilities with data-driven mindset.
• Excellent communication in English and Bahasa Indonesia.

Responsibilities

• Own the process improvement roadmap for assigned business areas, prioritizing initiatives based on impact and effort.
• Analyze processes and data to identify inefficiencies, control gaps, and root causes; translate findings into actionable plans.
• Lead cross-functional initiatives from problem identification to rollout and post-implementation review.
• Collaborate with Operations, Product, Engineering, Analytics, and other functions to align scope and timelines; resolve blockers.
• Establish baseline performance metrics; monitor results and ensure sustained improvements.
• Ensure new processes are supported by clear SOPs, controls, stakeholder communication, and training.

Job description

Kredivo Group, Jakarta, is seeking a seasoned Process Improvement Lead to drive operational excellence across key business areas. You will guide problem identification, design and implement improvement initiatives, and ensure sustainable gains through strong cross-functional collaboration.

The role requires hands-on analysis, stakeholder management, and the ability to translate complex data into actionable actions. Experience in fintech or financial services is preferred.