Operations Manager

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 558,000,000 - 1,004,400,000; Full time

Job summary

amIT Global Solutions Sdn Bhd seeks an experienced Mall Operations Head to lead day-to-day operations across a large Indonesian mall. You will oversee facilities, security, and guest experience while coordinating with tenants and cross-functional teams to meet performance targets.

The role requires 8-10 years in mall or property operations with 3-5 years in management, strong leadership, budgeting, and a mastery of safety standards and emergency procedures.

Qualifications

• Bachelor's degree in Management, Business Administration, Engineering, Hospitality, Property Management or related field.
• 8-10 years in mall/shopping center/ commercial property operations with 3-5 years in a managerial position.
• Strong knowledge of mall operations, building management, tenant relations, facilities, and safety.
• Experience leading large teams and multiple operational functions.

Responsibilities

• Lead and oversee day-to-day mall operations to ensure safe, smooth, and efficient business activities.
• Develop and implement operational strategies, policies, and standards to hit performance targets.
• Manage facilities, building operations, housekeeping, security, parking, and engineering.
• Ensure compliance with safety regulations, permits, fire safety, and emergency procedures.
• Monitor tenant and customer experience and handle operational issues and complaints.
• Coordinate with Leasing, Marketing, Finance, Engineering, Security and other departments to support objectives.
• Monitor expenses, budgets, and cost efficiency while maintaining service quality.
• Lead emergency response, crisis management and business continuity procedures.
• Monitor KPIs and report findings and recommendations to management.

Skills

Mall operations

Building management

Tenant relations

Facilities management

Security and safety

Budgeting and cost control

Vendor management

Leadership and people management

KPI monitoring

Stakeholder management

Education

Bachelor's degree in Management, Business Administration, Engineering, Hospitality, Property Management

Tools

Microsoft Office

Excel

PowerPoint

Job description

Responsibilities

• Lead and oversee the overall day-to-day operations of the mall to ensure smooth, safe, and efficient business activities.


• Develop and implement operational strategies, policies, and standards to achieve mall performance targets.


• Manage mall facilities, building operations, housekeeping, security, parking, and engineering functions.


• Ensure the mall is maintained in excellent condition and meets required safety, security, cleanliness, and service standards.


• Monitor and improve tenant and customer experience, including handling operational complaints and service issues.


• Coordinate with Leasing, Marketing, Finance, Engineering, Security, and other departments to support mall business objectives.


• Maintain strong relationships with tenants and address operational requirements, complaints, and service-related issues.


• Monitor operational expenses, annual budgets, and cost efficiency while maintaining service quality.


• Ensure compliance with applicable regulations, building permits, safety standards, fire safety, and emergency procedures.


• Develop and conduct regular inspections and preventive maintenance programs for mall facilities and equipment.


• Lead emergency response, crisis management, and business continuity procedures.


• Monitor operational KPIs and prepare regular reports and recommendations for management.


• Lead, develop, and evaluate the mall operations team to ensure high productivity and service standards.


• Coordinate with external vendors, contractors, government authorities, and other stakeholders related to mall operations.


• Support mall events, promotional activities, and special programs from an operational readiness and crowd-management perspective.

Qualifications

• Bachelor's degree in Management, Business Administration, Engineering, Hospitality, Property Management, or a related field.


• Minimum 8-10 years of experience in mall, shopping center, commercial property, hospitality, or building operations, with at least 3-5 years in a managerial position.


• Strong knowledge of shopping mall operations, building management, tenant relations, facilities management, security, safety, and customer service.


• Experienced in managing large teams and multiple operational functions.


• Strong understanding of operational budgeting, cost control, vendor management, and KPI monitoring.


• Good knowledge of building safety, fire safety, emergency response, and applicable regulations.


• Strong leadership, problem-solving, decision-making, and communication skills.


• Able to work under pressure and handle operational issues and emergencies effectively.


• Strong stakeholder management skills and ability to build good relationships with tenants, vendors, management, and government authorities.


• Willing to work on weekends, public holidays, and flexible shifts when required.


• Proficient in Microsoft Office, particularly Excel and PowerPoint.


• Good command of English, both written and spoken, is preferred.