Retail Operations Manager

Kanmo Group; Indonesia; On-site; IDR 450,000,000 - 640,000,000; Full time

Job summary

Kanmo Group is seeking an experienced Operations Manager to lead day-to-day store operations across our fashion retail network in Indonesia. You will drive operational excellence, hit commercial targets, manage people, budgets, and ensure stores run efficiently in line with brand standards.

The ideal candidate brings 8–10 years in fashion/retail operations, strong leadership, and a data-driven approach to improve sales, profitability, and customer experience.

Qualifications

• Bachelor's or Master's in Business/Management or related field.
• 8–10 years of relevant retail operations experience.
• Proven managerial experience in fashion/retail.
• Strong commercial mindset and ability to translate targets into operational plans.
• Fluent in English; willingness to travel regularly.

Responsibilities

• Oversee end-to-end retail operations across all stores.
• Develop and implement operational plans and initiatives to support objectives.
• Monitor KPIs: sales, revenue, profitability, productivity, and operational KPIs.
• Ensure stores meet sales, income, and profit targets.
• Manage and control operational budgets including forecasting and cost optimization.
• Collaborate with Finance on accounts payable, payroll, budgeting, data entry, and reporting.
• Coordinate with stakeholders for timely operational and financial reports.
• Lead, manage, and develop store teams including recruitment and performance management.
• Ensure manpower planning and workforce allocation across stores.
• Build strong relationships with store teams, management, brand partners and other stakeholders.
• Ensure compliance with policies, brand standards, and regulations.
• Conduct regular store visits and operational reviews to identify gaps.
• Collaborate with HR, Finance, Marketing, Merchandising, and Warehouse for execution.
• Analyze data to identify trends and opportunities and provide recommendations.
• Contribute to organizational policies and best practices.
• Support management in evaluating store operations and customer experience.
• Prepare and present regular operational updates to senior management.

Skills

People leadership

Retail operations

P&L budgeting

Data-driven decisions

Stakeholder management

Project management

Communication

English fluency

Education

Bachelor's/Master's in Business/Management or related field

Job description

We are looking for an experienced and results-driven Operations Manager to oversee and drive the day-to-day operations of our fashion retail stores. This role will be responsible for ensuring operational excellence, achieving commercial targets, managing people, controlling budgets, and ensuring that all stores operate efficiently in line with company standards and business objectives.

The ideal candidate is a strong people leader with solid experience in fashion or retail operations, excellent commercial acumen, and the ability to collaborate effectively with cross-functional teams and senior management.

Key Responsibilities

• Oversee and manage end-to-end retail operations across all assigned stores, ensuring smooth, efficient, and consistent store execution.
• Develop and implement operational plans, processes, and initiatives to support business objectives and improve overall store performance.
• Monitor store performance against sales, revenue, profitability, productivity, and operational KPIs, identifying opportunities for improvement and implementing appropriate action plans.
• Ensure all stores achieve their sales, income, and profit targets through effective operational planning, performance monitoring, and execution.
• Manage and control operational budgets, including expense planning, monitoring, forecasting, and cost optimization.
• Work closely with Finance to ensure proper management of accounts payable, payroll, budget tracking, data entry, and financial reporting related to retail operations.
• Coordinate with relevant stakeholders to ensure accurate and timely submission of operational, financial, and management reports.
• Lead, manage, and develop store teams, including recruitment, onboarding, performance management, coaching, succession planning, and employee engagement.
• Ensure adequate manpower planning and workforce allocation across stores based on business needs and operational requirements.
• Establish and maintain strong relationships with store teams, management, principals/brand partners, and other key stakeholders.
• Ensure compliance with company policies, operational procedures, brand standards, and applicable regulations across all stores.
• Conduct regular store visits and operational reviews to identify gaps, monitor execution, and drive continuous improvement.
• Collaborate with the management team and cross-functional functions, including HR, Finance, Marketing, Merchandising, and Warehouse, to ensure effective business execution.
• Analyze operational and business data to identify trends, issues, and opportunities, and provide actionable recommendations to management.
• Contribute to the development and implementation of organizational strategies, policies, processes, and operational best practices.
• Support the management team in evaluating and improving store operations, including productivity, customer experience, cost efficiency, and overall business performance.
• Prepare and present regular operational updates, performance reviews, and recommendations to senior management and other key stakeholders.
• Perform other operational and business-related responsibilities as required.

Requirements

• Bachelor's Degree or Master's Degree/Post Graduate Degree in Business Administration, Management, Retail Management, or any related field.
• Minimum 8-10 years of relevant working experience, with strong exposure to retail operations.
• Proven experience in a Managerial role within Fashion Retail, Retail, or a similar consumer-facing industry.
• Strong understanding of retail operations, store management, sales performance, P&L, budgeting, workforce planning, and operational KPIs.
• Demonstrated experience in managing and developing large, multi-store teams.
• Strong commercial mindset with the ability to translate business targets into actionable operational plans.
• Strong analytical and problem-solving skills, with the ability to use data to drive business decisions.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• Strong organizational and project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Comfortable working collaboratively with cross-functional teams and senior management.
• Fluent in English, both written and spoken, is a must.
• Willing to travel regularly to stores as required.
• Proactive, hands-on, adaptable, and results-oriented with a strong sense of ownership.