Operations Improvement Manager

AlloFresh; Jakarta Pusat; On-site; IDR 450,000,000 - 750,000,000; Full time

Job summary

AlloFresh is seeking an experienced Senior Operations professional in Jakarta to lead end-to-end process improvements across warehousing, fulfillment, and last-mile delivery. You will analyze performance data, define and monitor KPIs, and drive a culture of continuous improvement with cross-functional teams, using Lean, Six Sigma, Kaizen, and modern data tools such as Excel, Tableau, and Power BI.

The role requires 5+ years in high-volume operations, strong analytical and communication skills,

Qualifications

• Minimum 5 years of experience in high-volume operations.
• Strong analytical skills with data analysis and performance measurement.
• Familiarity with ERP systems (NetSuite) and warehouse systems.
• Excellent communication and cross-team collaboration.
• Understanding of warehouse and last-mile operations.
• Proactive in solving problems and driving efficiency.

Responsibilities

• Own end-to-end operational improvement initiatives, from problem identification to implementation and post-implementation monitoring
• Analyze operational performance data to identify inefficiencies and bottlenecks
• Conduct root cause analyses on operational issues and ensure timely resolution with sustainable fixes
• Design and implement process improvements using Lean, Six Sigma, Kaizen
• Define and monitor KPIs to measure the impact of improvement initiatives
• Analyze complex data to generate insights and provide dashboards or performance indicators
• Act as a change agent within operations by influencing stakeholders and driving a culture of continuous improvement

Skills

Analytical thinking

Stakeholder management

Communication skills

Continuous improvement mindset

Problem-solving

Tools

Excel

Tableau

Power BI

Python

NetSuite

WMS

OMS

Job description

• Own end-to-end operational improvement initiatives, from problem identification to implementation and post-implementation monitoring
• Analyze operational performance data to identify inefficiencies and bottlenecks
• Conduct root cause analyses on operational issues (e.g., late deliveries, stockouts, high cancellations) and ensure timely resolution with sustainable fixes
• Design and implement process improvements using structured methodologies (e.g., Lean, Six Sigma, Kaizen)
• Define and monitor KPIs to measure the impact of improvement initiatives (beyond general tracking)
• Analyze complex data to generate insights, clarify problems, and provide stakeholders with dashboards or other performance indicators
• Act as a change agent within operations by influencing stakeholders and driving a culture of continuous improvement

Requirements:

• Minimum of 5 years of experience in operations, preferably in e-grocery, logistics, supply chain, or other high-volume operations
• Strong analytical skills with expertise in data analysis and performance measurement tools (e.g., Excel, Tableau, Power BI, Python)
• Familiarity with ERP systems (NetSuite preferred) and operational systems such as WMS, OMS, IMS, etc.
• Strong communication and interpersonal skills, with the ability to collaborate across teams and present insights to management
• Strong understanding of warehouse operations (picking, packing, inventory flow) and/or last-mile delivery operations
• A proactive approach to problem-solving and driving efficiency