Assistant Manager, Solutions

Teleport; Jakarta Pusat; On-site; IDR 36,000,000 - 60,000,000; Full time

Job summary

Teleport is seeking an Assistant Manager, Solutions to lead the design, development, and deployment of tailored logistics solutions for e-commerce marketplaces and retailers. You will collaborate with Operations, Finance, Tech, and Network Planning to ensure scalable, customer-centric products and full lifecycle support.

The role requires 4-5+ years in logistics or related roles, with a strong problem-solving mindset and experience launching logistics solutions in a fast-paced environment.

Qualifications

• 4-5+ years in logistics, supply chain, or related roles with hands-on experience in managing logistics solutions or product launches.
• Bachelor's degree in Supply Chain, Logistics, Business, or related field (Master's degree a plus).
• Experience in e-commerce, retail logistics, or 3PL is preferred.
• Strong data analysis skills; able to use performance metrics to guide decisions.

Responsibilities

• Lead design and implementation of customized logistics solutions across ground and air transportation, customs, and supply chain optimization.
• Manage the end-to-end solution lifecycle—from requirements gathering to deployment and post-launch support.
• Collaborate with Operations, Finance, Tech, and Network Planning to create efficient, scalable processes.
• Collaborate with Commercial team to understand client needs and translate them into actionable solutions.
• Monitor progress, identify risks, and implement corrective actions; drive continuous improvement.
• Mentor and coach commercial team members involved in solution development.
• Contribute to development of best practices and SOPs.

Skills

Problem solving

Data analysis

Cross-functional collaboration

Leadership

Education

Bachelor's in Supply Chain/Logistics/Business

Master's degree (a plus)

Tools

ERP systems

Job description

Role Overview

The Assistant Manager, Solutions is responsible for leading the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role requires close collaboration with cross-functional teams—including Operations, Finance, Commercial, Tech, and Network Planning—to ensure the delivery of scalable, customer-centric logistics products that drive commercial and operational excellence. The ideal candidate is a problem solver and strategic thinker with a strong background in logistics, capable of managing complex solutions and aligning multiple stakeholders in a fast-paced environment.

Key Responsibilities

• Solution Development & Launch
• Design and implement tailored logistics solutions across ground and air transportation, customs, and supply chain optimization
• Manage the end-to-end solution lifecycle—from initial requirements gathering to deployment and post-launch support
• Ensure solutions meet customer expectations, align with operational capabilities, and achieve financial targets
• Stakeholder Collaboration
• Work closely with Operations, Finance, Tech, and Network Planning to create efficient and scalable logistics processes
• Collaborate with the Commercial team to understand client needs and translate them into actionable solutions
• Facilitate communication and coordination across departments to ensure alignment and successful solutions implementation
• Performance Monitoring & Continuous Improvement
• Leverage qualitative insights and quantitative data to guide solution decisions
• Gather feedback from stakeholders to identify improvement opportunities
• Facilitate structured problem-solving discussions to drive clarity, decisions, and ownership
• Lead continuous improvement efforts to enhance outcomes and customer satisfaction
• Monitor progress, identify risks, and implement corrective actions
• Team Collaboration & Leadership
• Collaborate closely with Regional Solutions team to align local execution with regional strategies, frameworks, and priorities.
• Promote a culture of innovation, collaboration, and excellence
• Mentor and coach commercial team members involved in solution development
• Contribute to the development of best practices and standard operating procedures

Requirements

Experience: 4-5+ years in logistics, supply chain, or related roles, with hands-on experience in managing logistics solutions or product launches.

Industry Knowledge

Industry Knowledge: Experience in e-commerce, retail logistics, or 3PL is preferred.

Education

Education: Bachelor's degree in Supply Chain, Logistics, Business, or a related field (Master's degree a plus).

Technical Skills

• In-depth understanding of cross-border logistics, air freight, customs, and delivery operations
• Problem-solver able to translate customer challenges into clear, executable solution designs
• Strong data analysis skills; able to use performance metrics to guide decisions
• Familiarity with logistics technology platforms or ERP systems is a plus

Project Management

• Ability to manage multiple concurrent projects with strong execution discipline
• Structured and detail-oriented with strong organizational and planning capabilities
• Strong leadership, prioritization, and decision-making capabilities.

Communication & Collaboration

• Excellent interpersonal and communication skills
• Works well with regional teams remotely, keeping communication clear and timely across different time zones
• Proven ability to influence cross-functional stakeholders and drive results