Head of Retail Operations

PT. Erajaya Swasembada, Tbk.; Jakarta Utara; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

PT. Erajaya Swasembada, Tbk. is seeking an experienced Operations Leader to shape and oversee day-to-day retail operations.

You will develop and monitor systems, set strategic goals, analyze metrics, and drive cross-functional collaboration with department heads, external partners, and vendors. This role focuses on process improvement and cost efficiency across enterprise programs. Ideal candidates bring 10+ years in retail operations, strong leadership, excellent communication, and advanced

Qualifications

• Advanced experience in the retail industry, preferably groceries and fashion.
• Proven 10+ years in retail operations management.
• Strong communication, interpersonal abilities, and leadership.

Responsibilities

• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
• Set strategic goals for operational efficiency and increased productivity.
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Analyze current operational processes and performance, recommending solutions for improvement when necessary.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.

Skills

Retail industry knowledge

Operations management

Leadership

Retail management software

Data analysis

Job description

Job Description:

• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Set strategic goals for operational efficiency and increased productivity
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Analyze current operational processes and performance, recommending solutions for improvement when necessary
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs

Requirement:

• Advanced experience and knowledge in the retail industry, preferably from retail groceries and fashion
• Proven experience in retail operations management (at least 10 years experience)
• Outstanding communication & interpersonal abilities with strong Leadership and
• Advanced knowledge of retail management software
• Analytical mind and familiarity with data analysis principles