Operations Excellence Lead: SaaS Integrations
Grab
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Benefits offered by this job
Job summary
Grab, a leading Southeast Asian superapp, is seeking an Operation Excellence Assistant Manager to lead process transformation and support partner integrations from Grab Jakarta office. Reporting to the Manager, Digital & Sustainability Operations, you will drive automation initiatives and coordinate with internal teams while focusing on integration excellence.
You will bring 3+ years in a SaaS environment with strong API/integration skills, data formats, and cross‑functional collaboration.
Qualifications
- 3+ years in a similar role, preferably SaaS
- Strong API/integration knowledge and data exchange formats
- Bachelor's degree in CS/IT or related field
Responsibilities
- Lead and execute operational transformation initiatives to enable automation.
- Identify operational improvement opportunities and develop solutions.
- Collaborate with partners to understand integration needs and provide guidance.
- Troubleshoot and resolve integration issues with partners promptly.
- Coordinate with Engineering, Product, and Customer Support to align goals.
- Develop and maintain integration process documentation and specs.
- Monitor impact of improvements on efficiency and reliability post-integration.
- Guide and maintain integration solutions using APIs, SDKs, etc.
- Prior experience in a similar role is preferred.
Skills
Education
Tools
Job description
Grab, a leading Southeast Asian superapp, is seeking an Operation Excellence Assistant Manager to lead process transformation and support partner integrations from Grab Jakarta office. Reporting to the Manager, Digital & Sustainability Operations, you will drive automation initiatives and coordinate with internal teams while focusing on integration excellence.
You will bring 3+ years in a SaaS environment with strong API/integration skills, data formats, and cross‑functional collaboration.
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