Operation Excellence Assistant Manager

SmartRecruiters, Inc.; Jakarta Pusat; On-site; IDR 200,880,000 - 401,760,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

Flexible Work Arrangements

LASA volunteering leave

Job summary

Grab is looking for an Operations Excellence Assistant Manager to lead process transformation and assist partner on the technical side. Based onsite in the Grab Jakarta office, you will report to the Manager, Digital & Sustainability Operations.

You will collaborate with Engineering, Product and Customer Support, drive automation initiatives, and guide integration projects with APIs/SDKs to improve efficiency and reliability.

Qualifications

• 3+ years in a similar SaaS role.
• Experience with APIs and integration.
• Strong stakeholder communication.
• Bachelor’s degree in CS/IT or related field.

Responsibilities

• Lead operational transformation initiatives to enable automation.
• Identify improvement opportunities and craft effective solutions.
• Guide partners on integration needs and provide technical guidance.
• Troubleshoot partner integrations promptly.
• Coordinate with Engineering, Product, and Support to align goals.
• Develop and maintain integration process docs and specs.
• Monitor impact of improvements on efficiency post‑integration.
• Maintain integration solutions using APIs, SDKs, and related tech.
• Prior experience in a similar role is preferred.

Skills

Project management

Stakeholder communication

Education

Bachelor's degree in Computer Science / Information Technology

Tools

JSON

XML

Web services

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The ID GrabKios Operation team is part of GrabKios, established initially as Kudo, and is responsible for process transformation activities & technical assistance at GrabKios. Kios plays an important role within the Grab Indonesia ecosystem, in Digital Goods, supporting multiple vertical activities and directly engaging consumers. We are made up of enthusiastic individuals with a desire for progress and development.

Get to Know the Role

We are looking for a Operation Excellence Assistant Manager to lead operation process transformation and assist the partner on the technical side. This role is important to our success, as we are looking for you to manage these responsibilities. You will be reporting to Manager, Digital & Sustainability Operations and based onsite in Grab Jakarta office.

The Critical Tasks You Will Perform

• Lead and execute operational transformation initiatives to enable greater automation.
• Identify operational improvement opportunities and develop effective solutions.
• Collaborate with partners to understand their integration needs and provide technical guidance throughout the integration process.
• Troubleshoot and resolve technical issues related to partner integrations in a timely manner.
• Work closely with internal teams, including Engineering, Product, and Customer Support, to align objectives and success metrics.
• Develop and maintain documentation covering integration processes, technical specifications, and support procedures.
• Monitor the impact of improvement initiatives on operational efficiency and reliability, including post-integration performance.
• Guide and maintain integration solutions using APIs, SDKs, and other relevant technologies.
• Prior experience in a similar role is preferred.

Qualifications

What Essential Skills You Will Need

• 3+ years of proven experience in a similar role and experience in a SaaS environment.
• Knowledge of APIs, integration, data exchange formats (e.g., JSON, XML), and web services.
• Experience managing good relationships and communication with team members and stakeholders who work closely with the team.
• Experienced in managing several projects and programs with smooth prioritization, ensuring successful delivery.
• A Bachelor's degree in Computer Science, Information Technology, or a related field.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.