Manager, Omnicommerce Operational Excellence and API

Business Strategy; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Grab is seeking a Manager, Omnicommerce Operational Excellence & API in Jakarta to drive end-to-end partner integrations, keep platform stability, and lead local product launches.

You will oversee API pipelines, manage POS-based workflows, and ensure smooth onboarding for restaurant partners, with a focus on operational quality and risk management.

Qualifications

• Experience leading API integrations with external partners.
• Strong collaboration across cross-functional teams and partners.
• Experience overseeing merchant operations and onboarding processes.

Responsibilities

• Lead technical partnership discussions and API integration pipelines for restaurant partners.
• Design GTM product rollout strategies for Indonesia and coordinate cross-functional launches.
• Oversee reservation operations, billing SOPs and uphold high quality frameworks across partners.
• Ensure efficient onboarding journeys for new merchants with structured guidance and workflows.
• Drive partner satisfaction and manage risk to minimize fraud in merchant operations.

Skills

API integration

Partner management

Product rollout

Operational excellence

Tools

POS systems

Job description

Manager, Omnicommerce Operational Excellence and API

The Omnicommerce team powers Grab’s offline dining business in Indonesia, building and scaling seamless tech solutions for both restaurant partners and diners. Behind key products like Grab Dineout Deals and Reservation (Chope with Grab), we bridge digital convenience with real-world dining to help millions discover, reserve, and save. Our team excels at hunger, ownership, and accountability to drive bold initiatives. As the engine of Grab’s offline-to-online strategy, we directly accelerate merchant growth and shape the future of dining technology in one of our largest markets.

Get to Know the Role

As the Manager, Omnicommerce Operational Excellence & API, you will oversee the full operational, technical, and commercial lifecycle for restaurant partners in Indonesia. You will lead partner technical integrations, drive local product launches, enforce operational quality, and ensure platform stability. Reporting to the Head level, you will be based onsite in our Jakarta Office.

The Critical Tasks You Will Perform

• Lead technical partnership discussions, manage API integration pipelines, and leverage POS expertise to scale across Grab ID
• Design and execute GTM product rollout strategies for ID, aligning all relevant cross-functional stakeholders and managing impact.
• Oversee reservation operations, manage billing SOPs, and enforce high-quality frameworks across restaurant partners.
• Ensure an efficient onboarding journey for new merchants by providing structured guidance, dedicated support, and optimized workflows.
• Drive merchant partner satisfaction, provide ongoing operational guidance, and maintain denial-of-service rates at an all-time low.
• Oversee risk management workflows to identify, prevent, and mitigate fraud-related risks across merchant operations.