Operations Excellence Lead — Transformation & Integrations
SmartRecruiters, Inc.
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Benefits offered by this job
Job summary
Grab is looking for an Operations Excellence Assistant Manager to lead process transformation and assist partner on the technical side. Based onsite in the Grab Jakarta office, you will report to the Manager, Digital & Sustainability Operations.
You will collaborate with Engineering, Product and Customer Support, drive automation initiatives, and guide integration projects with APIs/SDKs to improve efficiency and reliability.
Qualifications
- 3+ years in a similar SaaS role.
- Experience with APIs and integration.
- Strong stakeholder communication.
- Bachelor’s degree in CS/IT or related field.
Responsibilities
- Lead operational transformation initiatives to enable automation.
- Identify improvement opportunities and craft effective solutions.
- Guide partners on integration needs and provide technical guidance.
- Troubleshoot partner integrations promptly.
- Coordinate with Engineering, Product, and Support to align goals.
- Develop and maintain integration process docs and specs.
- Monitor impact of improvements on efficiency post‑integration.
- Maintain integration solutions using APIs, SDKs, and related tech.
- Prior experience in a similar role is preferred.
Skills
Education
Tools
Job description
Grab is looking for an Operations Excellence Assistant Manager to lead process transformation and assist partner on the technical side. Based onsite in the Grab Jakarta office, you will report to the Manager, Digital & Sustainability Operations.
You will collaborate with Engineering, Product and Customer Support, drive automation initiatives, and guide integration projects with APIs/SDKs to improve efficiency and reliability.
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