Operations Excellence Lead: Transformation & Integrations

Grab; Cikoko; On-site; IDR 180,000,000 - 260,000,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork hours

Job summary

Grab Indonesia is seeking an Operation Excellence Assistant Manager to lead transformation initiatives and assist partners on the technical side. This role is based onsite at Grab Jakarta and reports to the Manager, Digital & Sustainability Operations.

You will collaborate with Engineering, Product, and Customer Support to identify improvement opportunities, deliver automation, build documentation, and monitor post‑integration performance to ensure reliable operations.

Qualifications

• 3+ years of proven experience in a similar role, preferably in SaaS.
• Knowledge of APIs, integration, and data formats (JSON, XML).
• Experience managing relationships with cross-functional stakeholders.

Responsibilities

• Lead and drive operation transformation initiatives to enable greater automation.
• Identify operational improvement opportunities and develop solutions.
• Collaborate with partners to understand integration needs and provide technical guidance.
• Troubleshoot and resolve technical issues related to partner integrations.
• Coordinate with internal teams (Engineering, Product, Customer Support) to align objectives and metrics.
• Develop and maintain documentation for integration processes, specs, and support procedures.
• Monitor impact of improvements on efficiency and reliability post-integration.
• Guide integration solutions using APIs, SDKs, and other tech.
• Prior experience in a similar role is preferred.

Skills

3+ years experience in a SaaS role

APIs and integrations

Stakeholder management

Project/program management

Bachelor's degree in CS/IT or related

Python, Java, JavaScript

Education

Bachelor's degree in Computer Science or IT

Job description

Grab Indonesia is seeking an Operation Excellence Assistant Manager to lead transformation initiatives and assist partners on the technical side. This role is based onsite at Grab Jakarta and reports to the Manager, Digital & Sustainability Operations.

You will collaborate with Engineering, Product, and Customer Support to identify improvement opportunities, deliver automation, build documentation, and monitor post‑integration performance to ensure reliable operations.