Operation Excellence Assistant Manager

Grab; Cikoko; On-site; IDR 180,000,000 - 260,000,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork hours

Job summary

Grab Indonesia is seeking an Operation Excellence Assistant Manager to lead transformation initiatives and assist partners on the technical side. This role is based onsite at Grab Jakarta and reports to the Manager, Digital & Sustainability Operations.

You will collaborate with Engineering, Product, and Customer Support to identify improvement opportunities, deliver automation, build documentation, and monitor post‑integration performance to ensure reliable operations.

Qualifications

• 3+ years of proven experience in a similar role, preferably in SaaS.
• Knowledge of APIs, integration, and data formats (JSON, XML).
• Experience managing relationships with cross-functional stakeholders.

Responsibilities

• Lead and drive operation transformation initiatives to enable greater automation.
• Identify operational improvement opportunities and develop solutions.
• Collaborate with partners to understand integration needs and provide technical guidance.
• Troubleshoot and resolve technical issues related to partner integrations.
• Coordinate with internal teams (Engineering, Product, Customer Support) to align objectives and metrics.
• Develop and maintain documentation for integration processes, specs, and support procedures.
• Monitor impact of improvements on efficiency and reliability post-integration.
• Guide integration solutions using APIs, SDKs, and other tech.
• Prior experience in a similar role is preferred.

Skills

3+ years experience in a SaaS role

APIs and integrations

Stakeholder management

Project/program management

Bachelor's degree in CS/IT or related

Python, Java, JavaScript

Education

Bachelor's degree in Computer Science or IT

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The ID GrabKios Operation team is part of GrabKios, established initially as Kudo, and is responsible for process transformation activities & technical assistance at GrabKios. Kios plays an important role within the Grab Indonesia ecosystem, in Digital Goods, supporting multiple vertical activities and directly engaging consumers. We are made up of enthusiastic individuals with a desire for progress and development.

Get to Know the Role

We are looking for a Operation Excellence Assistant Manager to lead operation process transformation and assist the partner on the technical side. This role is important to our success, as we are looking for you to manage these responsibilities. You will be reporting to Manager, Digital & Sustainability Operations and based onsite in Grab Jakarta office.

The Critical Tasks You Will Perform

• Lead and execute operational transformation initiatives to enable greater automation.
• Identify operational improvement opportunities and develop effective solutions.
• Collaborate with partners to understand their integration needs and provide technical guidance throughout the integration process.
• Troubleshoot and resolve technical issues related to partner integrations in a timely manner.
• Work closely with internal teams, including Engineering, Product, and Customer Support, to align objectives and success metrics.
• Develop and maintain documentation covering integration processes, technical specifications, and support procedures.
• Monitor the impact of improvement initiatives on operational efficiency and reliability, including post-integration performance.
• Guide and maintain integration solutions using APIs, SDKs, and other relevant technologies.
• Prior experience in a similar role is preferred.

Qualifications

What Essential Skills You Will Need

• 3+ years of proven experience in a similar role and experience in a SaaS environment.
• Knowledge of APIs, integration, data exchange formats (e.g., JSON, XML), and web services.
• Experience managing good relationships and communication with team members and stakeholders who work closely with the team.
• Experienced in managing several projects and programs with smooth prioritization, ensuring successful delivery.
• A Bachelor's degree in Computer Science, Information Technology, or a related field.
• Familiarity with programming languages such as Python, Java, or JavaScript.

Additional Information

Life at Grab

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.