Operations Beauty Salon

Aura Clinic Lombok; Lombok; On-site; IDR 167,400,000 - 279,000,000; Full time

Benefits offered by this job

Professional development

Discounts on salon treatments

Flexible working arrangements

Supportive work environment

Growth opportunities

Job summary

Aura Clinic Lombok, West Lombok, is seeking an experienced Operations Beauty Salon professional to lead daily salon operations in a full-time role. Based in West Lombok, you will coordinate staff, deliver exceptional customer service, manage budgets, and drive profitability while upholding our high standards of quality and safety.

You will oversee scheduling, training, performance, inventory, and marketing initiatives to attract and retain clients, reporting results to management.

Qualifications

• Proven experience in salon operations management.
• Strong leadership and team management skills.
• Excellent customer service and client satisfaction focus.
• Sound knowledge of beauty salon services and industry standards.
• Proficiency in financial management, budgeting and profit tracking.
• Strong organisational and multitasking abilities with attention to detail.
• Knowledge of health and safety regulations and hygiene protocols.

Responsibilities

• Oversee all daily salon operations and ensure the facility runs smoothly and efficiently.
• Manage staff scheduling, training and performance to maintain service quality and team morale.
• Monitor and maintain salon cleanliness, hygiene standards and health and safety compliance.
• Handle customer service inquiries, complaints and feedback to ensure client satisfaction.
• Manage inventory of salon products, supplies and equipment, placing orders as required.
• Track salon finances, manage budgets and monitor revenue targets and profitability.
• Implement and oversee salon policies and procedures in line with company standards.
• Coordinate with beauty therapists, stylists and other salon staff to optimise workflow and productivity.
• Plan and execute promotional activities and marketing initiatives to attract and retain clients.
• Report on salon performance metrics and provide regular updates to management.

Skills

Leadership

Team management

Customer service

Financial management

Budgeting

Organisational skills

Multitasking

Communication

Problem solving

Tools

Salon management software

POS systems

Job description

About us

Aura Clinic Lombok is a premier beauty and wellness destination located in the heart of West Lombok, West Nusa Tenggara. We are committed to providing exceptional beauty and salon services that help our clients look and feel their best. Our clinic combines modern aesthetics with personalised care, creating a sanctuary where beauty, health and wellbeing come together. We pride ourselves on our professional team, high-quality treatments and dedication to customer satisfaction.

About the role

We are seeking an experienced Operations Beauty Salon professional to join Aura Clinic Lombok on a full-time basis. This is a key position that will be instrumental in ensuring the smooth, efficient and profitable operation of our salon facilities. Based in West Lombok, you will be responsible for managing all aspects of daily salon operations, from staff coordination and scheduling to customer service excellence and financial management. This role is critical to maintaining our reputation for quality service and will require someone who can lead, motivate and inspire our team whilst maintaining our high standards.

Key responsibilities

• Oversee all daily salon operations and ensure the facility runs smoothly and efficiently
• Manage staff scheduling, training and performance to maintain service quality and team morale
• Monitor and maintain salon cleanliness, hygiene standards and health and safety compliance
• Handle customer service inquiries, complaints and feedback to ensure client satisfaction
• Manage inventory of salon products, supplies and equipment, placing orders as required
• Track salon finances, manage budgets and monitor revenue targets and profitability
• Implement and oversee salon policies and procedures in line with company standards
• Coordinate with beauty therapists, stylists and other salon staff to optimise workflow and productivity
• Plan and execute promotional activities and marketing initiatives to attract and retain clients
• Report on salon performance metrics and provide regular updates to management

What we're looking for

• Proven experience in salon or beauty clinic operations management, preferably in a full-service environment
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent customer service skills and a genuine passion for client satisfaction
• Sound knowledge of beauty salon services, treatments and industry standards
• Proficiency in financial management, budgeting and profit tracking
• Strong organisational and multitasking abilities with meticulous attention to detail
• Knowledge of health and safety regulations and hygiene protocols relevant to beauty services
• Excellent communication and interpersonal skills
• Problem-solving abilities and the capacity to work independently and as part of a team
• Experience with salon management software or point-of-sale systems is advantageous
• Fluency in Indonesian and English is preferred

What we offer

• Full-time permanent position with competitive salary and benefits
• Professional development and training opportunities to enhance your management skills
• A supportive work environment where your contributions are valued and recognised
• Discounts on salon treatments and wellness services for you and your family
• Flexible working arrangements where possible to support work-life balance
• Access to a dynamic team of skilled beauty professionals in a modern, well-equipped facility
• The opportunity to grow within the company and take on expanded responsibilities

Join Aura Clinic Lombok and be part of our team!