manager operational

RCS CLINIC BALI; Denpasar; On-site; IDR 240,000,000 - 360,000,000; Full time

Benefits offered by this job

Performance-based incentives

Training and development

Professional work environment

Job summary

RCS Clinic Bali is seeking a Clinic Manager to oversee daily operational activities and ensure SOP compliance. You will coordinate doctors, nurses, beauticians, receptionists, and all team members, ensure room readiness, and maintain cleanliness and service standards.

You will lead the team, monitor performance, manage revenue targets, and analyze patient trends to boost new and repeat visits, while coordinating with marketing on promotions. Full-time role based in Denpasar, Bali.

Qualifications

• Minimum D3/S1 education
• 2-3 years experience as Manager/Supervisor
• Strong leadership and team management capabilities
• Target-oriented with focus on revenue achievement
• Good communication and problem-solving skills
• Able to operate computer and Microsoft Office/Google Workspace
• Good administrative and reporting capabilities

Responsibilities

• Oversee daily clinic operational activities and ensure compliance with SOP and service standards
• Coordinate schedules and manage doctors, nurses, beauticians, receptionists, and all team members
• Ensure readiness of rooms, equipment, products, medicines, and operational needs
• Maintain clinic cleanliness, neatness, comfort, and service standards
• Lead, direct, and motivate the entire team through regular briefings and performance evaluations
• Monitor employee discipline, attendance, and productivity
• Manage revenue targets and monitor sales performance of treatments and products
• Analyze daily, weekly, and monthly target achievement and develop strategies to increase new and repeat patients
• Oversee customer follow-up, appointments, and treatment closing processes
• Ensure patients receive excellent service from arrival through treatment completion and handle complaints professionally and promptly
• Monitor patient satisfaction and clinic reviews
• Coordinate with marketing team on promotions and campaigns
• Prepare operational and sales reports, monitor revenue, patient numbers, treatments, appointments, repeat patients, and customer acquisition
• Control stock usage and operational needs
• Evaluate operational costs and work efficiency
• Ensure all services follow clinic SOP and service standards comply with safety and patient comfort procedures

Skills

Leadership

Team management

Target orientation

Communication

Education

Minimum D3/S1 education

Job description

The Clinic Manager is responsible for overseeing the daily operational activities of RCS Clinic Bali, a beauty clinic. The role requires professional leadership, target orientation, and effective management of clinic operations including coordination of doctors, nurses, beauticians, receptionists, and all team members. The Clinic Manager ensures the clinic operates according to SOP and service standards, maintains facility readiness, cleanliness, and comfort, and drives revenue achievement while maintaining high customer satisfaction.

Key responsibilities

Oversee daily clinic operational activities and ensure compliance with SOP and service standards

Coordinate schedules and manage doctors, nurses, beauticians, receptionists, and all team members

Ensure readiness of rooms, equipment, products, medicines, and operational needs

Maintain clinic cleanliness, neatness, comfort, and service standards

Lead, direct, and motivate the entire team through regular briefings and performance evaluations

Monitor employee discipline, attendance, and productivity

Manage revenue targets and monitor sales performance of treatments and products

Analyze daily, weekly, and monthly target achievement and develop strategies to increase new and repeat patients

Oversee customer follow-up, appointments, and treatment closing processes

Ensure patients receive excellent service from arrival through treatment completion and handle complaints professionally and promptly

Monitor patient satisfaction and clinic reviews

Coordinate with marketing team on promotions and campaigns

Prepare operational and sales reports, monitor revenue, patient numbers, treatments, appointments, repeat patients, and customer acquisition

Control stock usage and operational needs

Evaluate operational costs and work efficiency

Ensure all services follow clinic SOP and service standards comply with safety and patient comfort procedures

About you

Minimum D3/S1 education, preferably in Management, Health, Hospitality, Marketing, or related field

Minimum 2–3 years experience as Manager/Supervisor, preferably from beauty clinic, health clinic, beauty industry, hospitality, or retail

Strong leadership and team management capabilities

Target-oriented with focus on revenue achievement

Good communication and problem-solving skills

Able to operate computer and Microsoft Office/Google Workspace

Good administrative and reporting capabilities

Neat, professional, energetic appearance with good attitude

Able to work under target pressure

Willing to work full-time in Denpasar, Bali

Performance/target-based incentives

Training and development

Professional work environment