Front Office

Nusa Medica Clinic; Denpasar; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Hands-on experience in a real healthca

Periodic travel across our clinics (ac

Professional development opportunities

Supportive, collaborative team culture

Opportunity to be a full time employer

Job summary

Nusa Medica Clinic is seeking a friendly Front Office Staff to be the first point of contact for patients and visitors in Bali, Lombok, and other locations. You will manage inquiries, appointments, registrations, and daily administrative tasks to ensure a welcoming patient experience.

Responsibilities include coordinating with clinical staff, handling records and billing, and maintaining orderly front office operations.

Qualifications

• Diploma (D3) in any relevant field is required.
• English and Indonesian languages (written and spoken) are essential.
• Strong communication and interpersonal skills are needed.
• Customer-oriented mindset with a friendly and empathetic attitude.
• Good administrative skills and basic computer literacy are required.
• Ability to multitask and work under pressure in a dynamic environment.
• Willingness to work in shifts, including weekends/public holidays.
• Willingness to be assigned to multiple clinic locations across Bali and Lombok.

Responsibilities

• Welcoming and assisting patients and visitors, creating a friendly first impression.
• Handle inquiries, registrations, appointments, and administrative processes.
• Provide information about clinic services and procedures.
• Coordinate with doctors, nurses, pharmacists, and staff to ensure smooth daily operations.
• Manage patient records, billing, and payments accurately.
• Respond to patient inquiries via phone and messaging platforms.
• Support patient flow and efficient registration and consultation processes.
• Maintain cleanliness and professionalism of the front office.

Skills

Communication skills

Interpersonal skills

Customer service

English proficiency

Indonesian proficiency

Administrative skills

Multitasking

Shift work

Education

Diploma (D3) or equivalent

Tools

MS Office

Job description

About us

Nusa Medica Clinic is a leading provider of high-quality healthcare services between Bali and Lombok. Our mission is to deliver exceptional, patient-centric care that improves the well-being of our community. With a team of experienced and compassionate medical professionals, we strive to provide the most advanced and effective treatments, while maintaining the highest standards of ethical and clinical excellence.

We are looking for enthusiastic, service-oriented, and detail-oriented individuals to join our team as Front Office Staff. If you enjoy interacting with people, delivering excellent customer service, and being part of a dynamic healthcare environment, we encourage you to.

Work Location :

About the role

Nusa Medica Clinic Group is seeking a friendly, proactive, and customer-oriented Front Office Staff to become the first point of contact for our patients and visitors. In this role, you will be responsible for ensuring a smooth and welcoming patient experience, from handling inquiries and managing appointments to coordinating with medical professionals and supporting daily clinic operations.

What you'll be doing

Welcoming and assisting patients and visitors, ensuring a friendly and professional first impression.

Handling patient inquiries, appointments, registrations, and administrative processes.

Providing information regarding clinic services, medical procedures, and general patient requirements.

Coordinating with doctors, nurses, pharmacists, and other healthcare personnel to ensure smooth daily operations.

Managing patient records, documentation, billing, and payment transactions accurately.

Responding to patient inquiries through various communication channels, including phone calls and messaging platforms.

Assisting with patient flow management and ensuring an efficient registration and consultation process.

Maintaining the cleanliness, organization, and professionalism of the front office area.

Delivering excellent customer service and addressing patient concerns in a polite and professional manner.

What we're looking for

Minimum Diploma (D3) in any relevant field; preferably in Hospitality, Tourism, Business Administration, or a related discipline.

Previous experience in Front Office, Customer Service, Hospitality, or a similar position is preferred.

Good command of English and Indonesian, both written and spoken.

Strong communication and interpersonal skills, with the ability to interact with patients from diverse cultural backgrounds.

Customer-oriented mindset with a friendly, professional, and empathetic attitude.

Good administrative skills, attention to detail, and basic computer literacy.

Ability to multitask, work under pressure, and adapt to a dynamic working environment.

Willingness to work on a shift schedule, including weekends and public holidays, when required.

Willingness to be assigned to one of our clinic locations across Bali, Lombok, and other operational areas.

What we offer

At Nusa Medica Clinic, we are committed to providing a supportive and enriching work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• - Hands-on experience in a real healthcare HR environment.
• - Periodic travel across our clinics located in exotic tourism areas, with accommodation and transportation fully covered by the company.
• - Opportunity to work in a dynamic and growing healthcare environment.
• - Professional development and training opportunities.
• - Supportive, respectful, and collaborative team culture
• - Opportunity to be a full time employer

If you are a passionate Front Office Staff who is excited to contribute to our mission, we encourage you to.