Salon Operations Leader - Beauty & Wellness

Aura Clinic Lombok; Lombok; On-site; IDR 167,400,000 - 279,000,000; Full time

Benefits offered by this job

Professional development

Discounts on salon treatments

Flexible working arrangements

Supportive work environment

Growth opportunities

Job summary

Aura Clinic Lombok, West Lombok, is seeking an experienced Operations Beauty Salon professional to lead daily salon operations in a full-time role. Based in West Lombok, you will coordinate staff, deliver exceptional customer service, manage budgets, and drive profitability while upholding our high standards of quality and safety.

You will oversee scheduling, training, performance, inventory, and marketing initiatives to attract and retain clients, reporting results to management.

Qualifications

• Proven experience in salon operations management.
• Strong leadership and team management skills.
• Excellent customer service and client satisfaction focus.
• Sound knowledge of beauty salon services and industry standards.
• Proficiency in financial management, budgeting and profit tracking.
• Strong organisational and multitasking abilities with attention to detail.
• Knowledge of health and safety regulations and hygiene protocols.

Responsibilities

• Oversee all daily salon operations and ensure the facility runs smoothly and efficiently.
• Manage staff scheduling, training and performance to maintain service quality and team morale.
• Monitor and maintain salon cleanliness, hygiene standards and health and safety compliance.
• Handle customer service inquiries, complaints and feedback to ensure client satisfaction.
• Manage inventory of salon products, supplies and equipment, placing orders as required.
• Track salon finances, manage budgets and monitor revenue targets and profitability.
• Implement and oversee salon policies and procedures in line with company standards.
• Coordinate with beauty therapists, stylists and other salon staff to optimise workflow and productivity.
• Plan and execute promotional activities and marketing initiatives to attract and retain clients.
• Report on salon performance metrics and provide regular updates to management.

Skills

Leadership

Team management

Customer service

Financial management

Budgeting

Organisational skills

Multitasking

Communication

Problem solving

Tools

Salon management software

POS systems

Job description

Aura Clinic Lombok, West Lombok, is seeking an experienced Operations Beauty Salon professional to lead daily salon operations in a full-time role. Based in West Lombok, you will coordinate staff, deliver exceptional customer service, manage budgets, and drive profitability while upholding our high standards of quality and safety.

You will oversee scheduling, training, performance, inventory, and marketing initiatives to attract and retain clients, reporting results to management.