Operations and Compliance Coordinator

Triple-E; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Triple-E is seeking a Data Center Operations Administrator to support compliant records and audits. You will maintain evidence for ISO 27001, SOC and related standards, manage SOPs/MOPs/EOPs, and coordinate audits to enable engineers and the DC Manager to work with accurate data.

You will handle asset registers, vendor contracts, KPI/SLA reporting in Excel, and coordinate with engineers, vendors and auditors to ensure timely reporting and complete documentation.

Qualifications

• Diploma or Bachelor's degree.
• 3–5 years in data center operations admin or facilities/IT service management.
• Experience in document control: SOPs, MOPs, EOPs and drawings revisions.
• Knowledge of ISO 27001 and audit management; ISO 22301 and 45001 a plus.
• Familiar with ITIL, change and maintenance management.
• Maintains asset registers, vendor and contract records.
• Strong Excel reporting (KPI/SLA).

Responsibilities

• Maintain evidence for ISO 27001, 22301, 45001, SOC audits and data-center requirements.
• Control SOPs, MOPs, EOPs, maintenance procedures, drawings, equipment records and document revisions.
• Maintain change records, approvals, maintenance schedules and evidence of completed activities.
• Coordinate preventive-maintenance schedules for CDU, HVAC, UPS, generators, switchgear and other critical infrastructure, and track overdue PM and outstanding defects.
• Maintain vendor/OEM contacts, contracts, support entitlements, SLAs, service reports and escalation information.
• Maintain the facilities asset register: serial numbers, warranty, maintenance history, location and lifecycle.
• Track engineer competency, OEM certifications, safety training, LOTO authorization and certification expiry.
• Administer Permit-to-Work records and contractor documentation, while technical approval remains with the responsible engineer or DC Manager.
• Maintain incident reports, RCA records, action registers and closure evidence.
• Prepare monthly KPI/SLA reports on availability, incidents, maintenance, capacity, energy, alarms and operational risks.
• Provide administrative support: meetings and minutes, shift rosters, reports, purchase requests, vendor visits and operational coordination.

Skills

Excel reporting

Education

Diploma or Bachelor's degree

Tools

Microsoft Excel

Job description

Employed by PT Triple-E, placed with one of our clients

Supports the safe and compliant operation of the AI/GPU data center by keeping its compliance evidence, operational documentation, and its change, maintenance, vendor, asset, training, permit-to-work and incident records complete and current. Coordinates the administration around the facilities team, from preventive-maintenance schedules and audits to monthly KPI/SLA reports and day-to-day operational coordination, so that the Data Center Manager and engineers can rely on accurate records and timely reporting. Technical approvals remain with the responsible engineers and the Data Center Manager.

Requirements

• Diploma or Bachelor's degree.
• Around 3–5 years of experience in data center operations administration, facilities management, IT service management, compliance or a similar critical environment.
• Experience in document control: SOPs, MOPs, EOPs, drawings and their revisions.
• Working knowledge of ISO 27001 and audit management, with ISO 22301 and ISO 45001 as a plus.
• Working knowledge of ITIL, change management and maintenance management.
• Experience maintaining asset registers, vendor and contract records.
• Strong reporting skills in Microsoft Excel (KPI/SLA reports).
• Organized and accurate, comfortable coordinating with engineers, vendors and auditors.

Job responsibilities

• Maintain evidence for ISO 27001, ISO 22301, ISO 45001, SOC/customer audits and data-center requirements, track audit findings and corrective actions, and support internal and external audits.
• Control SOPs, MOPs, EOPs, maintenance procedures, drawings, equipment records and document revisions.
• Maintain change records, approvals, maintenance schedules and evidence of completed activities.
• Coordinate preventive-maintenance schedules for CDU, HVAC, UPS, generators, switchgear and other critical infrastructure, and track overdue PM and outstanding defects.
• Maintain vendor/OEM contacts, contracts, support entitlements, SLAs, service reports and escalation information.
• Maintain the facilities asset register: serial numbers, warranty, maintenance history, location and lifecycle.
• Track engineer competency, OEM certifications, safety training, LOTO authorization and certification expiry.
• Administer Permit-to-Work records and contractor documentation, while technical approval remains with the responsible engineer or DC Manager.
• Maintain incident reports, RCA records, action registers and closure evidence.
• Prepare monthly KPI/SLA reports on availability, incidents, maintenance, capacity, energy, alarms and operational risks.
• Provide administrative support: meetings and minutes, shift rosters, reports, purchase requests, vendor visits and operational coordination.