Data Center Operation

PT Astra Graphia Information Technology; Jakarta Pusat; Hybrid; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT Astra Graphia Information Technology is seeking a detail-oriented DC Operator to support reliable, secure, and highly available data center operations. In this junior role, you will monitor critical infrastructure across compute, cooling, power, and network environments on a 24x7 basis.

You will respond to alerts, perform initial diagnostics, manage operational tickets, and coordinate timely escalation. The position requires a Diploma (D3) and at least 1 year of relevant experience in data

Qualifications

• Diploma (D3) in Information Technology, Computer Science, Engineering, or related field.
• 1+ year of relevant experience; 2 years preferred.
• Hands-on experience in data center operations, IT infrastructure operations, or similar technical environment.

Responsibilities

• Monitor data center infrastructure, alarms, and environmental conditions using approved tools.
• Respond to alerts, perform initial diagnostics, and escalate incidents per procedures.
• Record and manage incidents, service requests, and changes in the ITSM system.
• Perform routine physical checks of temperature, humidity, cooling, power, and cabling.
• Support hands-on data center activities such as rack-and-stack and patching checks.

Skills

Monitoring tools

DC operations

Troubleshooting

ITSM/ticketing

Escalation procedures

Documentation

Shift handovers

Education

Diploma (D3) in IT / CS / Engineering

Tools

ITSM systems

Monitoring software

Job description

DC Operator

Job Summary

PT. Astra Graphia Information Technology is seeking a detail-oriented DC Operator to support reliable, secure, and highly available data center operations. In this junior-level role, you will monitor critical infrastructure across compute, cooling, power, and network environments on a 24x7 basis. You will respond to alerts, perform initial troubleshooting, manage operational tickets, and coordinate timely escalation in line with established procedures and service-level requirements.

Main Responsibilities

• Monitor data center infrastructure, systems, alarms, and environmental conditions using approved monitoring and alerting tools.
• Respond to infrastructure alerts, conduct initial diagnostics, and elevate incidents according to operational procedures and service-level requirements.
• Record and manage incidents, service requests, and changes through the designated ITSM or ticketing system.
• Perform routine physical inspections of temperature, humidity, cooling systems, leak detection, power feeds, PDUs, and alarm systems.
• Support hands-on data center activities, including rack-and-stack work, structured cabling, patching checks, equipment status verification, and console access.
• Assist technical teams, vendors, and on-site personnel with equipment access and operational support.
• Support asset and media handling while following data center access and security procedures.
• Maintain accurate ticket records, operational logs, shift handover notes, and activity reports.
• Contribute to SLA, service availability, and operational performance reporting.

Education and Experience

• Minimum Diploma (D3) in Information Technology, Computer Science, Engineering, or a related field.
• At least 1 year of relevant experience; 2 years of experience is preferred.
• Hands-on experience in data center operations, IT infrastructure operations, or a similar technical environment.

Skills and Competencies

• Familiarity with infrastructure monitoring and alerting tools.
• Understanding of data center operations, including power, cooling, environmental monitoring, equipment checks, racking, and structured cabling.
• Basic troubleshooting skills and the ability to perform initial diagnostics.
• Experience with ITSM or ticketing systems, incident management, and service request management.
• Understanding of escalation procedures and service-level requirements.
• Strong attention to detail, discipline in maintaining records, and effective communication during shift handovers.
• Willingness to work on a rotating 24x7 shift schedule, including nights, weekends, and public holidays when required.