Data Centre Operations Process Manager

Princeton Digital Group; Indonesia; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Princeton Digital Group (PDG) is seeking an Operations Process Manager to drive standardization, governance, and continuous improvement of data center operational processes across our regional operations. You will collaborate with Operations, Engineering, HSE, IT, and regional teams to implement best-in-class processes aligned with global standards and local regulations.

The ideal candidate has a degree in Electrical Engineering, 8+ years of experience in electrical/ops roles, and strong

Qualifications

• Degree or Diploma in Electrical Engineering.
• Minimum 8 years of relevant experience in electrical engineering or operations.
• Familiar with HV and LV electrical systems, UPS System and Generator System, procedures and safety practices.
• Working knowledge of Microsoft Excel and Word, BMS, EPMS and CMMS/DCIM systems.
• Familiar with Enterprise Asset Management tools (Maximo, SAP, EAM, etc).
• Strong problem-solving and root cause analysis skills.
• Ability to clearly communicate technical concepts to non-technical stakeholders.
• Preferable Lead Auditor Certification (ISO auditor).
• Preferable familiarity with building AI agent tools for large scale data assessment and analytics.

Responsibilities

• Develop, implement, and maintain SOPs, MOPs, and EOPs for standardized operations.
• Partner with cross-functional teams to ensure seamless process integration.
• Drive Lean/Six Sigma based continuous improvement and CAPA processes.
• Define and track operational KPIs and create dashboards for stakeholders.
• Ensure compliance with internal policies and local Indonesia regulations; support audits.
• Govern incident and change management, including RCA and post-incident reviews.
• Lead asset management system optimization (DCIM, CMMS/EPMS) and data integrity.
• Develop training programs to build process capability and discipline.

Education

Degree in Electrical Engineering

Lead Auditor Certification (ISO)

Tools

Maximo

SAP

EAM

CMMS/DCIM

Job description

Who We Are

Princeton Digital Group (PDG) is a leading developer and operator of AI and cloud hyperscale data centers in Asia Pacific. Headquartered in Singapore, PDG has a presence across high-growth markets in the region including Singapore, Japan, India, Indonesia, China, Malaysia, South Korea, and Australia.

PDG is backed by some of the world's most reputed blue-chip investors - Warburg Pincus, a leading global private equity firm with a successful history of creating world-class technology, media, and telecommunications (TMT) and real estate platforms; Ontario Teachers Pension Plan (OTPP), Canada's largest single profession pension plan; Mubadala Investment Company, a sovereign investor that manages a diverse global portfolio for the Government of Abu Dhabi and Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets globally.

Why Join PDG

• Impact at Scale: Be part of a company that's enabling digital transformation of economies.
• Career Growth Without Borders: With operations across Asia Pacific and a fast-growing footprint, your next opportunity could be anywhere.
• Culture That Empowers: We foster a collaborative, inclusive environment where every voice is heard and every contribution matters.
• Commitment to Excellence: From governance to workplace safety, we hold ourselves to the highest standards because our people deserve nothing less.

PDG empowers individuals in every role to grow, lead, and leave a lasting impact.

Join us to build the digital future of Asia.

For more information, visit our website www.princetondg.com or follow us on LinkedIn.

We Are Looking For

The Operations Process Manager is responsible for driving standardization, governance, and continuous improvement of operational processes across the data center. This role ensures operational excellence, compliance, efficiency, and scalability of processes supporting mission-critical infrastructure.

The incumbent will work closely with Operations, Engineering, HSE, IT, and regional teams to implement best-in-class processes aligned with global standards and local regulatory requirements.

Your Job Responsibilities:

1. Process Governance & Standardization

• Develop, implement, and maintain standardized operating procedures (SOPs), Method of Procedures (MOPs), and Emergency Operating Procedures (EOPs).
• Ensure alignment of processes across Operations, Engineering, HSE, IT, and regional teams.
• Establish process governance framework including documentation control, versioning, and audit readiness.

2. Cross-functional Process Integration

• Partner with Operations, Engineering, HSE, IT, and regional teams to ensure seamless process integration and execution.
• Eliminate process gaps, overlaps, and silos to enable efficient end-to- end operations.
• Ensure alignment between site-level operations and regional/global standards.

3. Continuous Improvement & Operational Excellence

• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Identify inefficiencies and risks across functions and implement corrective and preventive actions (CAPA).
• Establish and maintain system documentation for corrections of error, and develop a lessons‑learned process for critical events that impact customers or result in loss of redundancy in the facilities
• Lead root cause analysis (RCA) for incidents and ensure sustainable closure of actions items.
• Lead and provide alignment in Enterprise Asset management/Asset management tools, to maintain and improve facility availability and reliability

4. Performance Management & Reporting

• Define and track key operational KPIs (e.g., SLA adherence, uptime, MTTR, incident trends).
• Develop dashboards and reporting mechanisms for Operations Director and regional stakeholders.
• Provide data-driven insights to improve performance and resource optimization.

5. Audit, Compliance & Risk Management

• Ensure compliance with internal policies, client requirements, and Indonesia regulations.
• Support audits (e.g., ISO 27001, ISO 9001, ISO 45001, ISO 50001) across Operations, Engineering, HSE, and IT.
• Maintain risk registers and ensure mitigation actions are tracked and closed.

6. Incident & Change Management

• Govern incident and change management processes across Operations, Engineering, HSE, and IT.
• Ensure timely escalation, communication, and resolution of critical incidents.
• Drive post-incident reviews and continuous improvement actions.

7. Systems & Tools Optimization

• Drive adoption and optimization of DCIM, CMMS, and relevant operational systems.
• Ensure process alignment and data integrity across platforms.
• Support digitalization and automation initiatives.

8. Training & Capability Building

• Develop and implement training programs on processes and procedures.
• Ensure competency and adherence to operational standards.
• Lead Mechanical/Electrical Event Drill Program for all operation team to ensure follow proper EOP and SOP during handling critical situation (Power Issue, Cooling Issue and Major HSE issue)
• Promote a culture of operational discipline and continuous improvement.

Qualities You Should Have:

• Degree or Diploma in Electrical Engineering.
• Minimum 8 years of relevant experience in electrical engineering or operations, preferably within data centers or other critical facilities.
• Familiar with HV and LV electrical systems, UPS System and Generator System, operational procedures, and safety practices.
• Working knowledge of Microsoft Excel and Word, BMS, EPMS and CMMS/DCIM systems.
• Familiar with Enterprise Asset Management such (Maximo, SAP, EAM, etc)
• Strong problem-solving and root cause analysis skills.
• Ability to clearly communicate technical concepts to non-technical stakeholders.
• Preferable hold Lead Auditor Certification (ISO auditor).
• Preferable familiarity with building Artificial Intelligent (AI) agent tool for large scale database for assessment and analytics purposes.