Operational Supervisor

PT Benteng Raket Olahraga; Jakarta Barat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Benteng Raket Olahraga is seeking a capable Hospitality/Service Supervisor to oversee daily outlet operations, lead a team, and ensure top service, cleanliness, and product quality. You will handle customer complaints, conduct shift briefings, manage stock, and prepare operational reports while coordinating with management to optimize performance and guest experience.

Role requires strong leadership, excellent communication, and willingness to work in shifts, including weekends and public

Qualifications

• Minimum 2 years of experience as an Hospitality or Service Supervisor.
• Strong leadership and communication skills.
• Responsible, disciplined, and good problem-solving skills.
• Willing to work in shifts, including weekends and public holidays.

Responsibilities

• Oversee daily outlet operations and ensure compliance with SOP.
• Lead, supervise, and evaluate team performance.
• Ensure high standards of service, cleanliness, and product quality.
• Handle customer complaints and resolve operational issues.
• Conduct shift briefings and delegate tasks effectively.
• Monitor stock and daily operational requirements.
• Prepare operational reports and coordinate with Management.

Skills

Leadership

Communication

Team supervision

Customer service

Job description

- Oversee daily outlet operations and ensure compliance with SOP.

- Lead, supervise, and evaluate team performance.

- Ensure high standards of service, cleanliness, and product quality.

- Handle customer complaints and resolve operational issues.

- Conduct shift briefings and delegate tasks effectively.

- Monitor stock and daily operational requirements.

- Prepare operational reports and coordinate with Management.

Requirements

- Minimum 2 years of experience as an Hospitality or Service Supervisor.

- Strong leadership and communication skills.

- Responsible, disciplined, and good problem-solving skills.

- Willing to work in shifts, including weekends and public holidays.