Outlet Manager

Panna Hospitality Group; Jakarta Utara; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Panna Hospitality Group is seeking an experienced Restaurant Manager to oversee daily outlet operations in Jakarta, ensuring guest satisfaction, consistent food and service quality, and adherence to SOPs.

You will manage P&L, inventories, and lead a 15+ person team, while collaborating with Marketing on promotions and events, driving revenue targets and operational efficiency across outlets in PIK and BSD.

Qualifications

• Leadership and people management skills.
• Strong communication and problem-solving abilities.
• Proficiency with POS systems and Excel/Google Sheets.

Responsibilities

• Lead daily outlet operations from opening to closing per SOPs.
• Deliver consistent food quality, service standards, and guest experience.
• Handle guest complaints and monitor online reviews with corrective actions.
• Achieve monthly revenue targets and control COGS, waste, and operating costs.
• Ensure accurate daily cashier closing and payment reconciliation.
• Oversee inventory, stock opname, and stock requests to Purchasing and Central Kitchen.
• Recruit, train, schedule, and evaluate the outlet team.
• Coordinate with Marketing on in-store promotions and events.
• Report outlet KPIs and performance to management weekly.

Job description

Responsibilities

• Lead daily outlet operations from opening to closing in line with company SOPs
• Deliver consistent food quality, service standards, and guest experience
• Handle guest complaints and monitor online reviews, following up with corrective actions
• Achieve monthly revenue targets and control COGS, waste, and operating costs
• Ensure accurate daily cashier closing and payment reconciliation
• Oversee inventory, stock opname, and stock requests to Purchasing and Central Kitchen
• Recruit, train, schedule, and evaluate the outlet team
• Coordinate with Marketing on in-store promotions and events
• Report outlet KPIs and performance to management weekly

Requirements

• Diploma or Bachelor's degree, preferably in Hospitality or Management
• Minimum [3] years of experience as Restaurant Manager or Assistant Manager in casual dining, bistro, or cafe
• Proven experience leading a team of [15+] people
• Solid understanding of outlet P&L, COGS control, and inventory management
• Proficient in POS systems and Excel/Google Sheets
• Strong leadership, communication, and problem-solving skills
• Willing to be placed at any outlet in PIK or BSD
• Willing to work shifts, weekends, and public holidays
• Experience with new outlet openings or multi-outlet brands is a plus