OPERATIONAL MANAGER - RETAIL

PT INTEGRID INTERNATIONAL SERVICE; Provinsi Bali; On-site; IDR 250,000,000 - 420,000,000; Full time

Job summary

PT INTEGRID INTERNATIONAL SERVICE seeks an experienced Operational Manager to oversee daily retail operations, drive efficiency, and lead store teams in Bali. The role emphasizes policy development, SOP creation, and performance improvement across inventory and sales functions.

Ideal candidates possess strong leadership, retail operations knowledge, and the ability to implement growth strategies while maintaining high service standards in a fast-paced environment.

Qualifications

• Bachelor's degree in business or related field.
• 3–5 years experience in retail operations or managerial role.
• Proven ability to oversee multiple stores or outlets.
• Strong leadership and people management skills.
• Solid knowledge of inventory management and sales performance.
• Experience developing SOPs and performance initiatives.
• Analytical, problem-solving, and decision-making abilities.
• Proficient with Microsoft Office and retail systems.

Responsibilities

• Oversee daily retail operations and ensure smooth execution.
• Monitor procedures and service standards for consistency.
• Develop and implement policies to improve productivity.
• Lead retail teams, schedule staff, and evaluate performance.
• Coach and train staff to boost productivity and service quality.
• Coordinate with purchasing, warehouse, and store teams.
• Monitor sales performance and manage operational costs.
• Prepare regular performance reports for management.
• Ensure compliance with policies and regulations.
• Identify bottlenecks and implement improvements.

Skills

Leadership

Retail Operations

Team Management

Analytics

Problem Solving

Education

Bachelor's degree in Business Administration

Retail Management or related field

Tools

POS systems

ERP systems

Inventory software

Job description

We are looking for an experienced and results-driven Operational Manager to oversee and manage the company's overall retail operations. This role is responsible for ensuring smooth daily operations, maintaining operational standards, improving business efficiency, and driving team performance across retail activities.

The ideal candidate should have strong leadership skills, solid retail operational knowledge, and the ability to develop and implement strategies to support business growth and operational excellence.

Key Responsibilities

Daily Operations Management

Oversee and ensure the smooth execution of daily retail operations.

Monitor store activities, operational procedures, and service standards to ensure consistency and efficiency.

Develop and implement operational policies, procedures, and systems to improve productivity.

Identify operational challenges and implement effective solutions.

Lead, supervise, and coordinate retail operational teams to achieve business objectives.

Manage workforce planning, staff scheduling, and performance evaluations.

Provide guidance, coaching, and training to improve employee productivity and service quality.

Foster a positive working environment and ensure effective communication across departments.

Sales & Business Performance

Monitor sales performance, operational costs, and key performance indicators (KPIs).

Work closely with the management team to develop strategies for improving sales and profitability.

Analyze operational reports and identify opportunities for business improvement.

Ensure business targets and operational objectives are achieved.

Inventory & Supply Chain Management

Oversee inventory control, stock availability, and stock movement.

Ensure proper stock management, replenishment, and coordination with suppliers.

Monitor stock discrepancies, losses, and inventory accuracy.

Maintain effective coordination between purchasing, warehouse, and retail teams.

Prepare and present regular operational performance reports to management.

Ensure compliance with company policies, operational standards, and applicable regulations.

Evaluate existing workflows and recommend improvements to enhance operational efficiency.

Coordinate with other departments to ensure smooth business operations.

Requirements

Bachelor's degree in Business Administration, Management, Retail Management, or a related field.

Minimum 3–5 years of experience in retail operations or a similar managerial position.

Proven experience managing retail operations, preferably overseeing multiple stores or outlets.

Strong leadership and people management skills, with the ability to lead and develop a team.

Solid understanding of retail business operations, inventory management, stock control, and sales performance.

Experienced in developing operational strategies, SOPs, and performance improvement initiatives.

Strong analytical, problem-solving, and decision-making abilities.

Proficient in Microsoft Office and retail management systems (POS, inventory management, or ERP systems).

Excellent communication, coordination, and organizational skills.

Able to work independently, manage priorities, and perform effectively in a fast-paced environment.