Assistant Retail Operation Manager

Xiaomi Indonesia; Jakarta Pusat; On-site; IDR 240,000,000 - 320,000,000; Full time

Job summary

Xiaomi Indonesia is seeking an experienced Store Operations Lead to standardize daily store management and drive efficiency across locations. You will align recruitment with roadmaps and oversee employee lifecycles, ensuring timely reporting to central operations.

The role requires strong data analytics to design improvement plans and measurable performance evaluations. The ideal candidate holds a Bachelor's degree or higher, with at least 3 years in store operations and fluent English.

Qualifications

• Bachelor’s degree or above.
• 3+ years store operation experience.
• Fluent in written & spoken English.
• Strong data analytics capability.
• Good interpersonal communication skills.

Responsibilities

• Develop standards and SOPs for daily management of store managers and associates.
• Formulate recruitment plans aligned with store roadmap and manpower requirements.
• Manage employee lifecycle (onboarding, transfer, promotion, separation) and timely report to central operations team.
• Assess training needs of store staff and design corresponding training plans.
• Deliver refined management & operation of training data, covering personnel and store system.
• Support HQ to roll out personnel & product training; conduct secondary development and capability enablement based on training outcomes.
• Regularly conduct comprehensive evaluation on work efficiency & quality of store teams, providing objective data for performance appraisal.

Job description

• Develop standards and SOPs for daily management of store managers and associates.
• Formulate recruitment plans aligned with store roadmap and manpower requirements.
• Manage employee lifecycle (onboarding, transfer, promotion, separation) and timely report to central operations team.
• Assess training needs of store staff and design corresponding training plans.
• Deliver refined management & operation of training data, covering personnel and store system.
• Support HQ to roll out personnel & product training; conduct secondary development and capability enablement based on training outcomes.
• Regularly conduct comprehensive evaluation on work efficiency & quality of store teams, providing objective data for performance appraisal.

Qualifications

• Minimum 3 years of store operation experience with solid understanding of store operation models and workflows.
• Strong logical thinking and data analytics capability; able to design store efficiency improvement plans via data analysis.
• Competent in project management: plan, track and close projects.
• High sense of responsibility, self-motivation and excellent interpersonal communication skills.
• Bachelor’s degree or above; fluent in written & spoken English.
• Prior store management experience at well-known brands is preferred.