Operational Manager

Klub Sukaria; Tanjungpinang; On-site; IDR 89,280,000 - 223,200,000; Full time

Job summary

Klub Sukaria, a fast-growing F&B and Game Center, is seeking a Junior/Senior Operational Manager based in Tanjungpinang. You will lead daily store operations, manage 50+ staff, and develop scalable systems to support rapid expansion including Batam.

Ideal candidates bring experience in F&B/retail or hospitality, strong leadership, and the energy to build operational processes from the ground up while maintaining high service standards and productivity across multiple locations.

Qualifications

• Based in Tanjungpinang
• Previous experience in F&B, retail, entertainment, hospitality, gaming, or similar operations is a plus
• Able to adapt to our working culture and systems
• Comfortable building operational systems from the ground up
• Strong administrative and organizational skills
• Disciplined, firm, and responsible when managing teams
• Fast and practical in solving operational problems
• Good leadership and people-management skills
• Strong communication skills - professional but also easygoing and fun to work with
• High mobility and willing to move between stores when needed
• Owns a motorcycle for operational mobility
• What can I earn as an Operations Manager

Responsibilities

• Oversee daily operations across our stores
• Manage and coordinate a team of 50+ employees
• Maintain operational standards, discipline, service quality, and productivity
• Develop and improve SOPs, systems, and administrative processes
• Identify problems quickly and make practical decisions to solve them
• Monitor store performance and report operational issues
• Help build systems that can be replicated as we expand
• Coordinate between management and store teams
• Support the opening and setup of new locations, including future expansion to Batam
• Make sure the business keeps running efficiently while continuing to grow

Job description

We're looking for a Junior / Senior Operational Manager to join our fast-growing F&B and Game Center business. Currently, we operate 5 stores in Tanjungpinang with a team of 50+ employees, and we're preparing for further expansion, including Batam. This is not just a "maintain the operation" role. We're looking for someone who can build systems, improve operations, lead people, and grow together with the business.

Key responsibilities

Oversee daily operations across our stores

Manage and coordinate a team of 50+ employees

Maintain operational standards, discipline, service quality, and productivity

Develop and improve SOPs, systems, and administrative processes

Identify problems quickly and make practical decisions to solve them

Monitor store performance and report operational issues

Help build systems that can be replicated as we expand

Coordinate between management and store teams

Support the opening and setup of new locations, including future expansion to Batam

Make sure the business keeps running efficiently while continuing to grow

About you

Based in Tanjungpinang

Previous experience in F&B, retail, entertainment, hospitality, gaming, or similar operations is a plus

Able to adapt to our working culture and systems

Comfortable building operational systems from the ground up

Strong administrative and organizational skills

Disciplined, firm, and responsible when managing teams

Fast and practical in solving operational problems

Good leadership and people-management skills

Strong communication skills - professional but also easygoing and fun to work with

High mobility and willing to move between stores when needed

Owns a motorcycle for operational mobility

What can I earn as an Operations Manager