operational manager

Pengiklan Anonim; Denpasar; Sur place; IDR 150 000 000 - 270 000 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Career development

Employee wellbeing

Bali location experience

Résumé du poste

Pengiklan Anonim in Denpasar, Bali seeks an experienced Operational Manager to oversee day-to-day hospitality operations, ensuring cohesive service and high standards.

You will lead multi-department teams, drive efficiency, manage budgets, and implement quality controls while maintaining guest satisfaction. This full-time role offers exposure to a vibrant hospitality destination and opportunities for professional growth within a dedicated team.

Qualifications

• 5+ years as an Operational Manager in hospitality.
• Proven ability to manage cross-functional teams.
• Experience in budgeting and cost control.
• Strong English communication and leadership.

Responsabilités

• Oversee daily operations and ensure policy compliance.
• Manage and supervise staff across departments.
• Monitor KPIs and drive efficiency improvements.
• Implement quality control procedures and guest satisfaction.
• Manage budgets and control operational costs.
• Coordinate with department heads for smooth communication.
• Develop and deliver staff training programs.
• Handle guest complaints professionally.
• Plan operational improvements and report to management.
• Prepare performance reports for senior management.

Connaissances

Operational management

Leadership

Budget management

Quality control

Staff development

Guest services management

English communication

Hospitality systems

Outils

Hospitality management software

Description du poste

About the role

We are seeking an experienced Operational Manager to join our team in Denpasar, Bali on a full-time basis. In this strategic role, you will be responsible for overseeing the day-to-day operations of our hospitality establishment, ensuring that all departments work cohesively to deliver outstanding service to our guests. You will play a key role in maintaining operational standards, managing staff performance, and driving efficiency across all business functions. This position offers the opportunity to make a meaningful impact on the success of our organisation whilst leading a dedicated team.

Key responsibilities

• Oversee daily operations and ensure compliance with company policies, safety regulations, and industry standards
• Manage and supervise staff across multiple departments, including front-of-house and back-of-house teams
• Monitor operational metrics and key performance indicators to identify areas for improvement and efficiency gains
• Implement and maintain quality control procedures to ensure consistent service delivery and guest satisfaction
• Manage budgets and control operational costs whilst maintaining service quality standards
• Coordinate with department heads to ensure smooth communication and effective problem-solving
• Develop and deliver staff training programmes to enhance team competency and service standards
• Handle guest complaints and concerns professionally, ensuring resolution and satisfaction
• Plan and execute operational improvements and initiatives to enhance business performance
• Prepare reports on operational performance and present findings to senior management

What we are looking for

• Proven experience as an Operational Manager or similar management role within the hospitality and tourism industry, ideally with 5+ years of experience
• Strong knowledge of hospitality operations, including front-of-house, back-of-house, and guest services management
• Excellent leadership and people management skills with the ability to motivate and develop staff
• Demonstrated ability to manage budgets, control costs, and improve operational efficiency
• Strong organisational and problem-solving skills with the ability to multitask in a fast-paced environment
• Excellent communication skills in English; additional language skills are beneficial
• Knowledge of health and safety regulations and quality assurance standards
• Proficiency with hospitality management systems and basic computer skills
• Attention to detail and a commitment to maintaining high standards of service and cleanliness
• Ability to work flexibly, including weekends and public holidays as required by the business

What we offer

We value our team members and are committed to creating a positive and supportive work environment. We offer competitive compensation packages commensurate with experience and qualifications. Additionally, we provide opportunities for professional development and career advancement within our growing organisation. We foster a collaborative team culture where your contributions are recognised and valued. Our location in Bali offers the unique benefit of working in a vibrant hospitality destination whilst being part of a company that prioritises employee wellbeing and job satisfaction.