Floor Supervisor

SATOSHI; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Satoshi Bali is seeking a dedicated Floor Supervisor to oversee daily floor operations and maintain service standards for a superior dining experience.

The ideal candidate possesses strong leadership, a positive attitude, and the ability to lead a team in a fast-paced restaurant environment, while ensuring guest satisfaction and operational excellence.

Qualifications

• Must currently reside in Bali.
• Minimum 2 years of supervisory experience in restaurant or hospitality.
• Good English proficiency, both written and spoken.
• Strong leadership and team management skills.

Responsibilities

• Supervise daily floor operations to ensure smooth, efficient service.
• Lead, guide and monitor the service team to maintain high hospitality standards.
• Coordinate with kitchen, bar and other departments to ensure seamless service flow.
• Conduct pre-shift briefings and communicate daily updates and priorities.
• Assist in staff training, onboarding and continuous improvement of service skills.
• Monitor reservations, seating and guest flow to maximize operational efficiency.
• Report operational issues and guest feedback to the General Manager.

Skills

Leadership

Team management

Customer service

Communication

English proficiency

Job description

Satoshi Bali is looking for a dedicated and service-oriented Floor Supervisor to oversee daily floor operations, maintain service standards, and ensure every guest receives an outstanding dining experience. We are looking for someone with strong leadership skills, a positive attitude, and the ability to lead a team in a fast-paced restaurant environment.

JOB DESCRIPTION

Supervise and coordinate daily floor operations to ensure smooth, efficient, and consistent service.

Lead, guide, and monitor the service team to maintain high standards of hospitality and professionalism.

Ensure excellent guest experiences by anticipating guest needs, handling requests, and resolving complaints professionally.

Monitor staff performance, grooming, punctuality, discipline, and adherence to company policies and service standards.

Ensure the restaurant's cleanliness, hygiene, table setup, and overall floor presentation meet established standards.

Coordinate with the kitchen, bar, and other departments to ensure seamless communication and service flow.

Conduct pre-shift briefings and communicate daily operational updates, promotions, and service priorities to the team.

Assist in staff training, onboarding, and continuous improvement of service skills and product knowledge.

Monitor reservations, table allocation, guest flow, and seating arrangements to maximize operational efficiency.

Ensure compliance with food safety, workplace safety, and operational procedures.

Assist the management team with daily reports, inventory monitoring, and other operational duties as required.

Report operational issues, guest feedback, and staff-related concerns to the General Manager.

REQUIREMENTS

MUST ALREADY BE DOMICILED IN BALI. Applicants must currently reside in Bali.

Positive attitude, professional and well-groomed presentation.

Min. 2 years of experience in a similar supervisory role within the restaurant or hospitality industry.

Experience in semi-fine dining restaurants, four-star hotels, or establishments with comparable service standards will be highly preferred.

Good English proficiency, both written and spoken, is essential.

Strong leadership, communication, interpersonal, and team management skills.

Excellent customer service skills with the ability to handle guest complaints and operational challenges professionally.

Good organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

A strong understanding of restaurant service standards, table service etiquette, and floor operations.

A responsible, proactive, and hands-on approach to daily operations.

Ability to work collaboratively with different departments while maintaining a high level of professionalism.

If you are passionate about hospitality, enjoy leading a team, and are committed to delivering excellent guest experiences, we would love to hear from you.